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#DigitalEvangelism

The Basics of Data Tracking & Analytics

6/1/2020

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Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

Basics of Data & Tracking Image
If you can track it, you can measure it. As a result, you can gain a better understanding of your audience and their behavior, helping you adapt your strategies to more effectively reach them. Taking the time to review the performance of your digital communications and platforms enables you to better understand what is working and what needs to be changed, which empowers you to shape your digital communications strategy based on data. In the long run, this will save both time and money while maximizing impact.

Avoid data paralysis

Time is valuable. Don’t get so caught up in the details of the data that you respond too late and miss an opportunity. Aim to stay ahead of the curve and be proactive instead of reactive in your strategies.

Most ministries and churches do not have the luxury of a dedicated analytics team, but you don’t need to dive too deep to get valuable information about how your website and campaigns are performing. Since most ministries are new to digital communications and analytics, we’re going to stick to a high-level overview. Go back to those key performance indicators we discussed in the strong foundations section, and use those as a guide for what to track based on your ministry’s goals.

Take the time to familiarize yourself with the terminology of the various data points. Most analytics tools define their terms within the platform. You can usually access these definitions by hovering your cursor over the question mark next to the data category.

The data that is most important to your efforts will be:
  • Website performance data
  • Social media platform analytics or insights
  • Social advertising performance reports

Compare the information you find to the performance goals and metrics you established. Always look for areas of improvement and adjust accordingly.
Communicate with everyone involved by:
  • Sharing report summaries with your team (both good and bad)
  • Creating summary reports for management, committees or boards; keep detailed reports for yourself
  • Problem-solving as a team; sometimes the best solutions are found outside your industry/department/specialty

Use trackable links (a.k.a. UTM codes)

​UTM codes are segments appended to a URL that enable data platforms like Google Analytics to record information about website visitors and traffic sources. This is vital for social media managers as it enables you to measure and prove social media success or, alternatively, identify problems and adjust your strategies. Creating trackable links is surprisingly easy to do and will give you valuable insights into how well your digital communications and ads are performing.

What is a UTM code?
UTM = Urchin Tracking Module
Example: https://www.SDAdata.org/?&utm_campaign=DigitalGuide-2020&utm_source=Social-Media

UTM codes can be used in links shared via:
  • Social media posts
  • Email
  • Online ads
  • Websites
  • Any link that drives traffic to your website
 
Creating your own trackable links
A trackable link has five building blocks:
  1. The URL you want to direct people to
  2. A ? to signify the start of the UTM code
  3. & + UTM
  4. The name of the promotional campaign the link is related to
  5. The source where the link will be used
 
Example:

URL – https://www.sdadata.org/digital-discipleship-and-evangelism.html
Campaign – DigitalGuide-2020
Source – Social-Media

Put it all together using this formula:
Regular link + ?&UTM + Campaign (what event, month, where, etc.) + &UTM + Source (channel/platform)

Final result:
https://www.sdadata.org/digital-discipleship-and-evangelism.html?&utm_campaign=DigitalGuide-2020&utm_source=Social-Media

Be sure to always test your links!
After you create your trackable link, be sure to test it to make sure it works. It can be very frustrating for your audience to receive digital content with a broken link.

Website performance data

The most common analytics tool for detailed website performance tracking is Google Analytics. Google Analytics is a free tool for monitoring where your visitors come from and understanding how they interact with your website. It’s easy to set up a free Google Analytics account. Most website hosting platforms offer easy-to-follow directions to get you started. Once you are set up, take the time to familiarize yourself with the tool and make it a habit to check your website’s analytics each month.

Terms and definitions
  • Session: A visit to the website during which the user is active
  • Users: Number of unique people who have visited your website during a specific time frame
  • Page views: Total number of pages viewed; repeated views of a page by a single user are counted
  • Page/session: Average number of pages viewed during a session
  • Average session duration: Average length of a session
  • Bounce rate: The percentage of single-page sessions in which there was no interaction with the page

Key metrics to monitor
  • Demographics: Age and gender
    Known data about your website visitors.
  • Geo: Location
    You can see location by country, city, state, and metro area. You can also look at language if that is relevant to your ministry.
  • Behavior: Site content – pages
    Here, you can determine your most popular and least popular pages.
  • Behavior: Engagement
    Length of visit/depth of visit.
  • Acquisition and traffic sources
    As communicators, we want to know what is working and what is not working to drive people to our website.

The channel (or traffic sources) breakdown
  • Other = UTM codes or campaigns
  • Direct (visitors typed in the URL)
  • Social media (no tracking code)
  • Referral from another website
  • Search engine (e.g., Google, Bing, etc.)
  • Paid search (results from Google Ads)

Campaign performance

When you drill down deeper under campaigns, you can learn what aspects of a campaign performed the best by using unique UTM campaign names for the different components of your communications strategy. Google Analytics automatically picks up the campaign name and source from the tracking links. There is no need to do anything in Google Analytics to make this work! Just be consistent with the UTM codes you use, and be clear with your campaign and source names.

Remember, prioritize. You don’t have time to track everything, nor do you need to!

Once you have determined what you’re going to track to determine whether or not you’re reaching your goals, check performance monthly, and record your results in a way that enables you to see trends over time. Some analytics tools like Google Analytics allow you to create dashboards for easy access, while social media insights may require that you create your own charts and graphs. To learn more about Google Analytics, check out our beginner tutorial on SDAdata.org.

Social media analytics or insights

Most social media platforms offer at least basic insights into the performance of a ministry’s account and who their audience is. Take the time to familiarize yourself with the analytics for your social media platforms and regularly check them to understand trends over time.

Pay particular attention to:
  • Demographics. Who follows/likes your page by location, age, gender, and language.
  • Engagement. This includes comments, likes, shares, messages, video views, etc. If you’re creating content that resonates with your audience, you should expect to see strong engagement rates.  
  • Video views. A more reliable metric for gauging success than number of views is how many minutes are spent watching your videos and the number of thru plays. Many platforms count a few seconds of watch time as a view, so the number of views can be misleading. 
    ​
Peak visit/engagement periods. Knowing when your profile traffic peaks and when your audience is most likely to engage with your content will enable you to schedule your content strategically. 

Social advertising performance analytics

After you place your ads, don’t wait until the campaign is over to check performance. Monitor the ads closely to make changes and optimize as needed. Catch problems early on; otherwise, your money may go to waste. The great thing about social advertising is that you can edit campaigns at any time if they are not meeting your expectations. Make sure you understand what the numbers mean; most platforms have descriptions available in pop-ups next to the column head. 
​
Be sure to:
  • Understand where your ads are appearing and what locations have the strongest results.
  • Determine who you are reaching by age, gender and location. You may find that your ad doesn’t resonate with who you thought it would or that your targeting was off.
  • Monitor engagement/response. Are you getting the results you expected?
  • Test images, messages, and audiences (A/B testing) to learn what type of ad and messaging performs the best with your target audience.
  • Connect performance to Google Analytics and monitor visitor behavior using trackable links.
 
Some basic terminology you should know:
  • Results: The number of times your ad achieved an outcome, based on the objective you selected
  • Reach: The number of people who saw your ads at least once; reach is different from impressions, which may include multiple views of your ads by the same people
  • Impressions: The number of times your ads were viewed
  • Frequency: The average number of times each person saw your ad
  • Cost per result: The average cost per result from your ads
  • Cost per impression: The average cost per impression of your ads
  • Relevance: An estimation of how well your target audience is responding to your ad
  • Click-through rate (CTR): The percentage of times people performed a click after viewing your ad
  • Cost per thousand (CPM): The average cost per 1,000 impressions
  • Cost per click (CPC): The average cost for each click

Track so that you can learn

​Remember, if you’re going to take the time to put together a campaign strategy, take the time to track its performance so you can be better informed next time. There’s no point in testing strategies without tracking your efforts. If you don’t learn from your campaign, you can’t improve the next one. Social media and digital marketing are both an art and a science. Use data to inform your intuition. 
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An Introduction to Facebook Pixels with Custom Audiences

4/14/2020

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Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

Fish on a hook

What is a Facebook pixel? What are some of its practical uses for ministry?

Simply put, a Facebook pixel is a small snippet of HTML code that is placed on your website for tracking purposes. It’s similar to Google Analytics but specifically for Facebook, enabling advertisers to target and re-target more effectively. Installing a pixel allows Facebook to track visitors and categorize them in custom audience groups. This information can help you develop more effective ads that appeal to a specific audience’s interests while saving money.

It takes time, effort, and money to attract an audience, so once you have people actively engaging with your content, the next most effective step you can take for your ministry is to cultivate your relationship with your audience. Pixels are one way to re-engage your followers/visitors and ensure that your content is reaching them. Pixels can also help you customize the content they receive, taking into consideration their level of engagement and behavior and making sure your organization’s content stays relevant to their needs.

For example, suppose you have a website that tackles multiple difficult topics, and one of the most visited areas focuses on “What happens when we die?” You can re-target visitors to that specific page with Facebook ads for videos, new content, free books, etc., all related to a biblical perspective on death. You can do the same for your prophecy, health, and Sabbath sections as well.  

Custom audience options for pixels include:
  • All web visitors
  • People who visited specific pages
  • Visitors by time spent
  • Visitors by date

Another practical ministry example: Let’s say you are promoting a series of content highlighting health principles; you’re getting a lot of traffic and engagement on your website, but only a few people are taking advantage of the free book offer. A Facebook pixel allows you to re-target these engaged website visitors with a Facebook ad reminder to download or request the free book. This increases your conversion rate (offer downloads) by focusing on people who have already showed interest but who may have gotten distracted by the demands of work, family, and life. Modern life means people are busy. They may be indeed be interested but may need reminders (remember the “Rule of 7”). This is particularly true when it comes to advertisements for events.

Click here for a step-by-step guide from Facebook to learn how to set up a Facebook pixel for tracking.

Key custom and saved audiences for churches

Once you have your pixel set up, you'll also want to set up custom audiences in your ad account so you can strategically target certain types of people who are more likely to respond to your content and invitations. Once these are set up, Facebook will dynamically build up these audiences for your use in targeting ad campaigns. These audiences are considered warm audiences because of their relationship to your page and are generally more cost efficient. You can also create lookalike audiences and colder or broader audiences for wider outreach efforts. Keep these saved in your Facebook Ads manager for easy access when setting up campaigns.

  • Facebook page engagers in the past 90, 180, or 365 days
    • People who have already expressed interest in your church and/or content
  • Video engagement audiences
    • For example, you can re-target those who watch church service livestreams or video messages
  • Website visitors in the past 90, 180, or 365 days
    • People familiar with you who have taken some interest
  • People who have visited specific website pages
    • For example, Bible studies, youth pages, visitor pages, etc.
  • Lookalike audience of page engagers
    • This is an easy way to find the top 1% of people similar to those already engaged; this audience is automatically formed at the national level, so you will need to geo-target by address when using this audience
  • Lookalike audience of email list
    • People similar to people who have subscribed to your eNewsletters
  • Lookalike audiences of those who signed up for events, reserved tickets, downloaded free books, etc., via online forms
    • People similar to those who have attended previous programs or received materials
  • Parents with children in the age ranges relevant to your programs
    • Such as VBS and Pathfinders who live within driving distance
  • Saved audience by age and/or gender geo-targeted to your community
    • Ideal for men/women's ministries, teen/young adult ministries, etc.
  • Everyone within five miles of your church.
    • If you are located in a rural area, the distance can be increased, or the distance can be reduced for more densely populated areas. Aim for an audience of less than 50,000 people for cold ads inviting people to marriage programs, holiday events, etc.

To learn more about Facebook advertising, visit facebook.com/business
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Social Media Advertising for Churches and Ministries

4/14/2020

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Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

social advertising - person with computer and graphics
Most local churches and ministries have limited budgets. To make the most of your limited ad dollars, build your advertising on top of your organic distribution mechanism. Paid ads are most successful when they are accompanied by strong digital distribution. They enable you to reach further than you can organically and to target specific groups of people for outreach efforts.

Why spend any money when you can use the platforms for free?
Social media platforms are businesses that need to make money; therefore, they limit unpaid reach. This means less than 5–10% of your fan base (depending on the platform) will naturally receive your posts in their news feed. You can counteract this by promoting key posts to reach more of your fan base and by placing ads to expand your reach to new audiences.

To get started:
  • Determine your target audiences (who you want to reach). Refer back to the section on understanding your audience for guidance.
  • Determine your budget (how much you can spend).
  • Start with a test, and then expand based on results.

How much is appropriate to spend?

Picture
A lot of people ask me, “How much does it cost to promote an event online?” But the beauty of social media ads is that the answer depends on what you can afford. Social media works very well for small budgets and non-profits. A little can go a long way, but it’s important to spend some money. As your confidence grows, and your familiarity with reaching your target audiences grows, you can increase your budget as needed. Ultimately, your budget depends on the size of your goals and your purpose. A small, local ministry may need to spend only $300 a year, whereas a nationwide campaign would need to spend at least $3,000 to create impact within a targeted audience. For all organizations, I recommend starting with a small ad budget and a clear objective that is easy to measure. This way you can learn and maximize your results as you grow.

How can a small church or ministry fund their ad budget?

Look for monies that can be redirected. Businesses that must balance their budgets or make a profit put most of their effort behind what is working. We should be just as shrewd. Too often, we pool our best resources and people into efforts with limited potential out of a misguided attempt to be fair or to meet accepted expectations. 

This will be different for every church or ministry, but it’s time to take a critical look at our programs. Determine your church’s strengths, and put all your efforts behind them. The Strength Finder (now CliftonStrengths) program operates on this premise for individuals and teams. We all love underdog or David and Goliath stories, where individuals or organizations overcome their weaknesses and beat the odds, but for most, thriving comes when we embrace what we are naturally good at. The underdog stories are typically outliers, and we should not operate under the assumption that we, too, are the exception to the rule. First, improve the functions required for your church’s operations, and put money behind keystone ministries with the most potential in the context of your membership and community. It might seem unfair to those ministries that don’t get as much support, but like the parable of the talents, you need to invest in the areas that are working the most effectively. Good stewardship means focusing on places where you can make an impact beyond day-to-day operations.

Another option is to find individuals willing to fund social advertising as an outreach initiative or personal ministry. I personally fund and run my local church’s social media advertising and website hosting. Over time, our church leadership has learned the value and potential of using these digital technologies for a variety of purposes. 

Who should take responsibility for managing social advertising?

​Not every church is blessed with an experienced digital strategist, but this is an opportunity to allow a member with knowledge or interest in digital communications or marketing to develop their skills in a personal ministry that aligns with their abilities. If your church has staff, your communications lead can manage your ad account. This could also be a valuable skill for a younger member of your pastoral team to learn and take responsibility for. Either way, be sure to provide oversight so that expectations are clear, and the budget is respected.
​Do not place a single ad until you have a clear understanding of what you are trying to achieve and whom you are trying to reach.

Types of ads

As of 2020, Facebook still has the most sophisticated social media advertising platform for small organizations. It enables detailed targeting for small budgets on Facebook, Instagram, and third-party websites. However, many of these ad types are also relevant to other platforms. The technologies and platforms may change, but these “types” will still be relevant, regardless of the platform. Choose the types of ads that align with the key performance indicators discussed in the strong foundations section of this guide.

Here are the main types of ads that can be placed:
  • Promote your page/profile
    • Increase page “likes” and awareness within a targeted community
  • Website ads
    • Increase traffic to your website for a specific event/offer/information from members of a particular community
  • Posts targeted to members and those who follow or engage with your page
    • Improve internal communication
  • Ads targeted to your subscriber email list
    • Improve internal communication/awareness
  • Video views to targeted audiences
    • Increase impact/expand the reach of your message
  • Event response ads
    • Increase event/program awareness and attendance
  • Messenger ads
    • Help facilitate conversation or generate leads for Bible studies
  • Lead generation ads
    • Offer free materials and collect outreach lead contact information
  • Retargeted messages
    • Based on behaviors such as content engagement and website visits that enable advertisers to follow up with relevant messages

Basic targeting for social ads:
Reaching the right people without breaking the bank

Refer back to the section on understanding your audience, and use this framework to determine who your audience is and how you are going to target them through social advertising. Targeting allows you to maximize your ad dollars by ensuring you reach the right people instead of wasting money on those less likely to respond.

Most platforms allow you to target by:
  • Location (e.g., country, state, city, address, or place)
  • Age
  • Gender
  • Language
  • Interest: Choose multiple to reach people interested in a specific topic or who are part of a particular group
  • Connection: Fans of your page and their friends (or email list)
  • Behavior: People who have interacted with specific content on your website

Optimize the effectiveness of your ads by:
  • Limiting text in images and using high quality images
  • Providing context but keeping text brief
  • Targeting your ads to stretch your advertising dollars
  • Including a clear call-to-action
  • Being honest—no bait-and-switch marketing
  • Including closed captions on videos
  • Promoting content or programs that align with the felt needs of your target audience
  • Familiarizing yourself with ad terminology and monitoring your campaigns closely
  • Using trackable links in ads that direct traffic to your website to monitor performance in Google Analytics
  • Setting up Google Analytics on your ministry’s website so you can monitor and understand how visitors interact with your website and where they come from

Always follow the basic principles for writing a strong social media post, discussed previously in this guide.

Make ads personal

The right message is one that resonates with a felt need. When it comes to messaging and programming, make sure you are addressing a pain point or felt need within your target audience. Strive to understand those in your community, and tailor your outreach efforts and messaging accordingly. Remember, show empathy first, validate their experiences, be genuine, and offer practical advice/solutions/resources.
Never assume you know what your audience is interested in. Do the research, and create content and opportunities that meet people where they are in their spiritual journey. You can have the best targeting and the most well-crafted posts, but if the “product” is tone deaf to the real needs of the community you’re trying to reach, your ads will fail.

When crafting your message, follow this formula:
Empathy + Caring + Authentic + Practical Advice/Resources/Solutions

Example message: Marriage is hard; we're here to help. Join us for a free marriage program where you'll learn practical tips for improving your marriage. Click here to register in advance for your free book.

Beware of vanity metrics

​When placing ads, make sure you’re strategizing for impact. Many of us can get caught up in vanity metrics such as how many followers we have. Remember, it’s not about how many people are following you online. The real question is, are people growing closer to Jesus because of your digital strategy? Perhaps your video received only 200 views, but if 200 people showed up for a Bible study, most of us would be ecstatic. Every view, comment, share, download, etc. represents a real person who has been influenced by your content and messages. 
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Magnifying Your Reach through Partnerships

4/14/2020

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Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

Partnership - Two Men Shaking Hands
No person will make a great business who wants to do it all himself or get all the credit.
 —Andrew Carnegie
Active social media partnerships are key to expanding your reach and branding. Social media is designed for community building, so create and cultivate online relationships with other ministries and organizations. Find organizations to build partnerships with either by location or topic. It is likely that you already have partnerships in place for creating events. Magnify their value by partnering for your digital communications campaign for the event. Be sure to make sure your partnerships are mutually beneficial to both parties. Don’t ask for any favors that you’re not willing to grant yourself. People will figure out quickly if it’s a one-sided relationship, and you’ll end up closing the door to future collaborations.

Who can you work with?
  • Sponsors/donors
  • Organizations and ministries already involved in the event
  • Participants/speakers
  • Local churches/related organizations
  • Conferences and unions

Most of time, events don’t happen in a silo but rather involve several partners. I have found time and time again that active social media partnerships are a key element in successfully promoting events on social media. If you reach out to 10 contacts who each have a “small” social media following of 1,000 people, your message suddenly has the potential to reach up to 10,000 people online. Reach out to more contacts, with bigger fan bases, and you can see how your reach can grow exponentially.

Communicators typically have a lot on their plates, and social media manager may be just one of many hats that they wear throughout the work week. Contacts are often willing to promote partner events through their various digital channels, but time and resources are limited. With this reality in mind, providing your partners with a “promotions packet” is an effective and easy way to equip your contacts with the resources they need to easily become social media ambassadors and share your message.

Normally, when marketers reach out to contacts to ask for promotion on their behalf, there is an assumption that the partner will write the posts and generate the content. As a result, most requests are not prioritized and do not realize their full potential. A promotions packet, on the other hand, provides recommendations, pre-made social media posts, eNewsletter blurbs, tracking links, graphics, branded hashtags, and more. The social media manager needs only to copy and paste from the Word document and schedule. They can of course modify the message for their audience if desired or necessary, but they don’t have the burden of generating content. This approach also has the added benefit of allowing you to control the quality and consistency of your brand’s message as it is distributed through your partner’s channels.

I encourage you to create your own promotions packets following best practices for creating social media posts and to develop digital partnerships to help expand your reach in future campaigns. In a world of limited budgets, this approach costs you only time and effort.
 
One last important note: Make sure that when you reach out for help with promoting your ministry, you are not only willing to reciprocate but also able to follow through with such agreements. Partnerships should be mutually beneficial, and trust can be built and cultivated over time when both parties follow through on their promises.
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How to Engage in Digital Door-Knocking

4/14/2020

7 Comments

 

Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

Digital Door Knocking - Lion knocker
It's hard to knock on someone’s door, even if we already know them. In fact, it’s not even socially acceptable nowadays to just show up unexpectedly at someone’s house in case they are busy when we stop by. We must call and schedule a visit first. Add the need for social (physical) distancing, and it becomes clear that the old way of evangelizing can no longer be the primary method. But you don't have to knock on a stranger’s door to share your faith. Nor do you have to create the content. Canvassers are not also the authors of the books they sell. The burden of content creation is not for all of us. 
​Social media allows us to share our faith and engage with our community when it’s most convenient for them. It allows our audience to self-select whether or not they want to engage.
Young people spend upwards of 9 to 18+ hours behind a screen each day. That's a lot of opportunity for us to share and reach people anywhere. Excluding periods of sleep and quarantine, how many people are normally home nine hours a day to answer the door? In normal daily life, many people leave the house early and come home late at night.
​
Digital door-knocking is when you share spiritual content on your social media profiles or through messaging and email to create an opportunity for people to engage with you about your faith. The spiritual content can be anything (a picture, text, video, blog, etc.); just be sure to include with it a personalized message about how it impacted you. Your friends and followers can scroll past it or choose to engage when it’s convenient for them. Given that a lot of people could be stuck at home with extra time on their hands because of COVID-19 or a future crisis, social media may be their main source of entertainment and connection. There’s a lot of opportunity right now for us to share and reach people everywhere using digital technologies. Success can no longer be measured only by counting people in a building but, rather, we must consider whether or not we’re building a kingdom. 

World-of-mouth opportunities online

​Word-of-mouth is still the strongest marketing mechanism for getting the word out about a product or cause. People always trust the opinion of their friends and family over what a brand says about itself. This is why reviews and testimonies are so powerful. We participate in word-of-mouth marketing every time we share about a product or experience with others. We might share in person, but word-of-mouth marketing often takes place on social media and through messaging applications and texting, etc. We do this constantly when it comes to our other interests and don’t even realize it. In terms of sharing the gospel, this just means doing the thing you do all the time online but doing it for the kingdom. In other words, be intentional with what you share.  

​Here are some digital ways individuals can distribute our messages:
  • Forward emails.
  • Text invitations with an info link to contacts, or send invitations via messenger apps.
  • Share content from your church’s profiles or a ministry you follow and add a personalized message.
  • Live-stream events, sermons, Bible study groups, etc., from your social media profiles.  
  • Hit “like,” “love,” or “wow” on ministry Facebook posts to increase organic reach.
  • Post to community groups or apps like Next Door about upcoming events.
  • Find digital ways to connect with neighbors and community; then share your faith with them.
  • Follow, friend, or join online Christian groups to help increase their digital influence.


Leverage social influence through pods

Create a culture of sharing and content engagement within your church community. Nearly everyone is on social media. Even if you have an older congregation, a good many of them are likely on Facebook and have an email address. Don't assume that they are not; ask and find out what platforms they use.
​
Social influence can be both analog and digital. Churches do well with analog distribution (printed flyers for example); however, we need to start leveraging the digital social influence of our members. Even in a small church with 50 congregants, if half were on social media and were connected to just 50 people within the community (outside of the congregation), that's a potential reach of 1,250 people. This is a low estimate, but you get the idea. Train your membership to function like a social media “pod.” A “pod” is a group used to increase engagement on social media platforms like Instagram and Facebook but can apply even to email. Members of a pod agree to comment, like, and share each other’s content or the content of a particular entity such as a church or ministry. Teach your membership to engage and share your church content on a weekly basis as a form of evangelism/outreach.


Pod commitments vary but typically fall into three categories:
  1. All users must engage with every post within an hour.
  2. All users must engage with every post within 24 hours.
  3. All users must engage with relevant posts whenever they can.

A congregation that understands the value of participating in ministry this way could serve as a powerful reach vehicle for souls. To realize this potential, they must be equipped and encouraged. Determine members’ strengths and train them to use their strengths.

Be sure to:
  • Take time in meetings and during service or choir rehearsals to prioritize technology.
  • Provide hands-on training to church members.
  • Ask them to take out their phones and take action right in the moment.
  • Empower a designated person to post about key events to local groups or community apps like Next Door.
  • Encourage members to mark Facebook events with “going” or “interested” to increase organic reach.
  • Encourage them to invite others to events via email/text or on Facebook.
  • Encourage them to “like,” “wow,” or “love” important content on your Facebook profile (and other social media platforms); this increases organic traffic.
  • Tell them when to expect emails and ask them to forward emails to their contacts.
  • Send out weekly emails with links to content you want members to share or engage with.
  • Keep them posted on how their efforts are working and create a sense of teamwork.
  • Get them excited about digital discipleship through sharing your excitement and testimonies about how it has worked.

Holiday test case

My local church is predominantly older, and we have around 200 members—not a mega church by any standard. For our holiday programs and special events, the leadership asks me to lead promotion. Beyond targeting the community with social advertising, I also spend a lot of time rallying the membership to hand out flyers, forward emails, share on social media, text people, etc. This is new for them and out of their comfort zone, but we are a close-knit community, and our members really do seek to help each other.

At the end of our six-week campaign for our annual Christmas play, 393 tickets had been reserved in advance, and on the day of the event, we packed the house with around 500 in attendance. Now, the DC-Metropolitan area has a lot of holiday opportunities, so people did not have to choose us. By and large, most people who reserved tickets online said they had heard about the event from a friend or family member, via email or social media. Word-of-mouth out-performed paid social advertising. For our previous event at Easter, by contrast, with no promotion strategy and much less competition in the area, only 100 tickets were reserved in advance.

After the Christmas play, we sent a survey follow-up to gather feedback to better understand our audience and let them know that we valued their opinion. This allowed us to understand how many non-Adventists attended the program. In this case, 20% of survey respondents were not Adventists. It also gave us an opportunity for service by adding this question: Is there anything we can help you with? Let us know how we can bless you, and please provide your contact information.

Here is an example of how with the right coaching, even an older congregation can realize their untapped potential for helping their church better reach the local community through increased awareness. This example served as a test run and, since then, all the tickets for our special programs have been reserved in advance of the event.   
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This example had immediate results, but having a congregation that consistently engages in digital door-knocking would have a long-tail effect that we may not fully appreciate this side of heaven. Using this model, our messages of hope and wholeness could be spread to every corner of the digital space and, while not everyone is able to walk through the door of a church, they will be able to connect with God.  
click here for more on digital evangelism & discipleship
7 Comments

What is the Role of Digital Distributors?

4/14/2020

2 Comments

 

Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

Role of Distributors - Man with lamp
​This might be heretical to ask, but are we too focused on church attendance, at least in the short term? I cannot help but wonder if the 2020 COVID-19 pandemic crisis is a wake-up call to the Church. Churches have been forced to shut their doors to help reduce the spread of the virus. Knowing what the Bible warns about end-time events, this is not going to be a unique historical moment but rather just a precursor to the time of trouble. The Church will need to rely more and more on digital technologies. The time to develop the necessary skills and shift our understanding of what church means is now. Remember, church is not a building, it’s a people. When fleeing persecution, the early Church took the gospel to new regions out of necessity. So, too, we must now take the gospel message to the digital mission field and spread our message of hope and wholeness when it is needed most. 
Modern technologies have decentralized the gospel message.
​It used to be that people would have to travel, sometimes long distances, to hear the gospel message from a preacher or evangelist. Now, we can browse speakers on YouTube from the comfort of our home. Until recently, the barrier to entry was so high in publishing that only the top theologians, pastors, and authors could get their writings into the public’s hands. With the advent of social media, blogs, and vlogs, we're all publishers now, and we can each be distribution centers within our areas of digital influence. 

We don’t have a message problem

​We have the gospel—the greatest story ever told—of Christ's birth, life, self-sacrificing death, resurrection, and soon return. As the Seventh-day Adventist Church, we also have the Three Angels’ Messages, sent to all of God's children in every nation, tribe, tongue, and people. We, as a people, have the gift of prophecy, the guidance of Ellen G. White, and a health message for better living.   
We don't have a message problem; we have a distribution problem.
​The role of distributors in the Digital Discipleship and Evangelism model is to use digital tools and technologies to share these messages within their sphere of digital influence.

​Although we’re facing the biggest communication shift in 500 years, church communication hasn’t really changed in thirty years. I can’t help but wonder if God is using COVID-19 to push the Church into the digital age. While God doesn’t cause suffering, He can—just as when the early Church fled persecution and spread the gospel—use the pandemic to accomplish His will. Hopefully, in a few years time, we’ll look back and recognize this crisis as the catalyst that resulted in a major communication shift for the Church.
And we know that God causes all things to work together for good to those who love God, to those who are called according to His purpose (Romans 8:28, NASB).  
Five hundred years ago, the Gutenberg press* was developed, and it revolutionized the world and helped rapidly spread the gospel. It dramatically sped up the process and reduced the cost of printing. It altered society through the unrestricted circulation of information and the increase in literacy. The printing of the Gutenberg Bible marked the start of the so-called “Gutenberg Revolution” and played a key role in the Protestant Reformation. Just as the Protestant reformers leveraged the printing press, we must use digital tools to share our message. Again, society and the way we communicate has been dramatically altered. It has never been easier to communicate, but it’s also never been harder to cut through the noise. Therefore, it is essential to be intentional and strategic with how we use digital tools to spread our message.  

*Note: It’s only fair to mention that several Asian civilizations had developed a type of printing technology prior to the Gutenberg press. These cultures did not adopt it as rapidly nor as widely as Europe did. Therefore, these earlier versions did not impact civilization to the same extent as the European technology. 

Digital as a distribution tool

​I firmly believe the next great awakening will be a digital one. It will take each and every one of us acting as digital disciples to share the gospel and spread the Three Angels’ Messages, with a loud voice, to the ends of the earth. We can start by reaching those within our own spheres of digital influence. We use digital tools every day to communicate and share ideas, yet we have not leveraged their potential for kingdom building. We are all called to be disciples, to be distributors of the gospel. To share truth through these powerful technologies—this is our generation’s Great Commission.
The mission field is next door, and it’s just as legitimate.
​Faith is on the decline in Western society. Put simply, we have become the mission field. Instead of hopping on a plane to reach people where they are, we can now go online and use the platforms people use to share hope and wholeness in a way that is accessible and comfortable for them. 
But to reach the world, we must first reach our neighbors.
​Challenge question: How well do you really know your neighbors and your community? It’s never been easier to connect, but as a society we’ve become disconnected from our immediate community. Why is it so hard to connect with and reach people? 
The mass of men lead lives of quiet desperation.
​—Henry David Thoreau
People are busy. We're overworked, overloaded, and overwhelmed, trying to keep up with a constantly growing to-do list. Many people are just trying to get by and get through the day. How many of us feel this way? Why would we expect our target audiences to be any different? Perhaps we lack community because we do not have time or energy left for our neighbors. This, of course, is the Devil’s design; keep people busy enough that they don’t have time for each other or for God.

Amid the chaos, the younger generations feel safe behind their screens, which provide a degree of distance and anonymity. Remember, on average across all age groups, we spend almost three times as much time socializing on social media as we do socializing in person. This dramatically increases for individuals under 30 years old. Remember, if you want to reach people, you must go where they are and spend time with them. As I’ve said in previous sections, today, that means going online to share our messages.  
click here for more on digital evangelism & discipleship
2 Comments

The Change We Need: Best Practices for the New Online Church

4/8/2020

12 Comments

 

Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

Church Online
You might be tempted to think that we will return to normal in a few weeks or a few months. We will return to normal, but it will be a new normal. – Chuck Scroggins
In the weeks since COVID-19 shut down churches across America and the world, I’ve seen an unprecedented amount of creativity and innovation from churches and ministry leaders. What was previously considered impossible or unimportant has become both possible and important overnight. For many, such as the physically disabled and those unable to attend church in person for other reasons, these changes are welcome and long-anticipated accommodations— accommodations that should have been offered when the technology first became available. Our hesitancy to embrace change left many behind and isolated long before COVID-19. It’s unfortunate that it took a pandemic to motivate the Church to embrace digital technologies, but here we are.

Change is not only possible but also necessary. Now, we must figure out together what the “new Church” will look like. When the dust settles, society will return to a new normal with new habits and expectations. The changes we make now will set us up for success or failure in the years to come.

First and foremost, online church must be different. It can’t be just a streamed program of a few people in an otherwise empty sanctuary. Church is not a program or a building, it’s a faith community sharing their relationship with God and taking action to improve the well-being of others. We must consider the experience of the individuals participating and think empathically about what they expect and need.

Beyond meeting the spiritual needs of church members, digital technologies can be used to mobilize a congregation for community and service in the digital space. What starts in the digital space is not necessarily nor ultimately confined to the digital space. These tools and technologies can create impact in the real world and be leveraged to meet the real physical needs of the community. We can still be the hands of Christ reaching out to help others in their need; it will just be in a way that is different from what we’re currently comfortable with.

We must think creatively about how the “church experience” can be translated to the digital space. This will take the creativity and innovation of everyone, experimenting and trying new things to figure out what works best. It will be different for each congregation and community. We are now in a period of rapid development, innovation, and customization. It’s an exciting time, and I am personally energized seeing God working through His church during this time of change.   

This also means that our choice of our “home” church is no longer restricted by physical location. Churches that adapt well will draw members from everywhere to their online church experience. The barriers to entry that once prevented people from attending in person have been stripped away. Those who were previously at a disadvantage are now on equal footing with the rest of the community. When COVID-19 is all over, the structures we are now implementing should stay in place to continue to reach those we’ve previously left behind. Besides, we know the scriptures: this may be only the beginning of such troubles. There will be more pestilence and an ongoing need for digital technology. We must stop thinking of this as a temporary shift and realize technology’s long-term potential.   
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You may be asking: How can we build community online? How can we make online church special? What are the best practices for online church? 

As we continue to adapt and modify our worship and service experiences to address these questions, here are 15 “best practices” to consider: 

  • Use interactive tools. Use tools such as live chat and social media for real-time interaction. People are social creatures; let’s create opportunities for social engagement online. This may feel like a distraction from the sermon, but understand that your audience (especially young people) have already been accessing social media while you preach. Digital interactive tools may be out of your comfort zone, but for many, they are a vital enhancement to their worship experience.

  • Rethink your service and music. Remember, put yourself in your online audience’s shoes. What are they supposed to do during song service? Some may sing along, but most won’t. It’s awkward to watch people singing and pretending a congregation is singing with them. Consider having special music instead and, overall, keep music interludes brief.

  • Shorten the service. Don’t try to fill the same amount of time as a regular church service, and limit dead space where nothing is happening. Keep the worship service moving.

  • Speak directly to the audience. Zoom in close with the camera and let the audience see your face and your expressions. A good rule of thumb is to enable your audience to see the whites of your eyes. Speak to your audience as though you are speaking to each person individually. Acknowledge your audience, engage directly with them, and encourage comments, likes, and shares. Ask them to open their Bibles and follow along with the scriptures. You can even encourage them to take notes or type in answers to your questions in the comments section of the livestream. Avoid standing alone on an empty stage with the camera zoomed out at a distance. Bringing the camera in close will make your sermon more inviting and personal. Click here for more live-streaming and video tips.  

  • Turn your livestream into evergreen content. When the service is over, repurpose longer videos into shorter focused clips that will be searchable long into the future. Church announcements have a short shelf life and should not live indefinitely on your YouTube channel or website. Cut out just the message and other key elements such as the children’s story to create content optimized for search. To learn how, visit:
    • Evergreen Livestreams: 4 Ways to Turn Livestreams into Great Video Content
    • How to Start Your Own Video Ministry (Free Course)

  • Meet together in the digital space. Use video conferencing technologies to keep your regular Bible studies and prayer meetings going. Zoom is a great tool. It’s easy to use, and a basic account is free. You may find that your attendance increases now that physical barriers like traffic have been removed. Click here for guidelines for hosting online small groups, forums, and video conferences.

  • Continue to serve the community. For too long, churches have been the building up the street. Let’s not let the church now become the empty building up the street. Church should be a group of people mobilized to serve, actively engaged in improving the well-being of their broader community. Click here for 10 ways to serve your community using digital tools during COVID-19.

  • Create content to help people move along their spiritual journey. God’s church is 24/7. Therefore, we should endeavor to put Christ on display every day through our digital influence, not just one day a week. We should create digital content that speaks to the spiritual needs of people and seeks to address their deepest longings. To get started with content creation and evangelism, read these blogs:
    • What Role Do Content Creators (Creatives) Play?
    • Basics of Content Creation and Strategy
    • A Deeper Dive into Content and Creative Planning Through Keyword Research
    • Content Evangelism: Engaging Your Audience and Improving SEO
    • Writing Effectively for Online Audiences
    • Basic Principles for Creating a Strong Social Media Post

  • Mobilize your congregation to become a reach vehicle for souls through digital door knocking. Digital door knocking is when a person shares spiritual content on their social media profiles or through messaging and email to create an opportunity for people to engage with them about their faith. Spiritual content can be anything (a picture, text, video, blog, etc.), and should include a personalized message. A person’s friends and followers can scroll past it or choose to engage when it’s convenient for them. Given that a lot of people are stuck at home with extra time in their schedule, social media may be their main source of entertainment and connection. Create a culture of sharing and content engagement within your church community. Train your members to share your church’s content (created or curated) on a weekly basis as part of ministry efforts. There’s a lot of opportunity right now for us to share and reach people everywhere using digital technologies. A congregation that understands the value of participating in ministry this way could serve as a powerful reach vehicle for souls. Success can no longer be measured only by counting people in a building; rather, we must consider whether or not we’re building a kingdom. 

  • Create opportunities for prayer online. Even the skeptical may long for someone to care enough to pray for them personally. Social media is a powerful tool for soliciting prayer requests and following up on those requests. Prayer can be just one “like,” comment, or message away. Online communication lowers the barrier to asking, making it easy for people to reach out when they may be reluctant to do so face to face. Click here for more ideas for prayer opportunities in the digital space.
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  • Develop a 360° community care strategy. In this time of crisis and beyond, we should work to extend the church experience beyond the confines of time and space in a building to an involved community that provides 24/7 support not only to members but also to our broader contacts. To be effective, churches should cultivate and nurture healthy communities, both analog and digital, both within the church and in the community, thereby better positioning ourselves to provide a ministry of healing and broad networks of support. For ways to do this with your congregation, read these blog posts:
    • What's the Role of Engagers?
    • What Does Community in the Digital Space Look Like?
    • What Does a 360° Community Care Strategy Look like?

  • Empower Digital Disciples. Content creation, engagement, and distribution are not limited to the official Church brand and accounts. Make a point of reaching out to young people, and let them know that their talents in this area are highly valued even if they are not part of the core team. Some people just need permission and a little mentorship to realize their talents and passion for personal ministry. Everyone has social influence through texting, messenger applications, email, and social media. Encourage and inspire them to use it to build God's kingdom. To learn how, read these two blogs:
    • Practical Tips for Digital Discipleship and Engagement
    • Growing as Disciples

  • Invite creativity and new ideas. Listen to the tech savvy and to young people. Now is the time to make them feel that their spiritual gifts are valued by their church. Young people in particular are digital natives and instinctively know a great deal about how to leverage technology. They are eager to help shape the future of their church and will be more likely to stay if they are involved.

  • Train your members. Take the time to show your members, especially older members, how to participate and use digital tools. Ask your younger members to create tutorial videos or to FaceTime with older members to talk them through using technology for worship and ministry.

  • Protect your community. Going online means getting used to dealing with negative comments. For antagonists who threaten the health of your digital community, hiding/deleting comments, muting people, and even banning them are options. Click here to download a response assessment flow chart to help you navigate the sometimes rocky waters of online engagement.

  • Be ready to adapt to and get comfortable with change. Change is the new normal. Embrace new ideas and technologies as they become available. Get creative and don’t be afraid to try new things. If it doesn’t translate, that’s okay. You will have many more chances to figure out what works. 
 
We want our church to come back stronger and more unified from this experience. Normally, we talk about how digital technologies are a powerful means to scale up traditional ministry and evangelism, but COVID-19 has pushed the need for digital technology to become our priority. We’ve created and curated several resources we think you will find useful to help migrate your worship service and help you build an online community for your church. Visit SDAdata.org/goingdigitalcovid19 to get started.
 
Click here to learn more about digital evangelism and discipleship.

12 Comments

Where is Your God Now?

4/8/2020

9 Comments

 

Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

Where is Your God Now? Cross and empty tomb.
​The weekend that the world woke up to the COVID-19 pandemic saw a wave of closings and radical changes to our daily lives never before seen in the history of mankind. The same weekend brought a stunning amount of anti-Christian rhetoric online. I am an administrator for over 50 ministry social media accounts, and my notifications were filled with hateful comments, aggressively mocking us and our collective faith and, in some cases, even blaming Christians and our “foolish” thinking through some convoluted logic that I didn’t bother to try to understand. What shook me the most was that this behavior was foretold in the Bible. It wasn’t that I didn’t believe the scriptures, but in my mind, it was always for some far future time. I certainly wasn’t expecting to experience this first-hand on March 15, 2020.
​Know this first of all, that in the last days mockers will come with their mocking, following after their own lusts, and saying, "Where is the promise of His coming? For ever since the fathers fell asleep, all continues just as it was from the beginning of creation." (2 Peter 3:3–4)  
One repeated phrase stuck out for me as I combed through the comments, deleting them and banning hostile people in an effort to protect our faith communities from continued harassment in this time of crisis. I lost count of how many times I read, “Where is your God now?” Over and over again, I saw the same comment, sometimes accompanied by rude pictures mocking our Savior. The hostility from these armchair antagonists was deeply concerning.

But the question remains, “Where is my God now?” In the days that followed, I began to see an immense amount of creativity and innovation emerging from the Church as pastors and ministry leaders began to adapt.
​I realized that the answer to the mockers’ question is that my God is on the move, while we’re stuck at home.
When fleeing persecution, the early church took the gospel to new regions out of necessity. Two thousand years later, we find ourselves in a similar situation. We must now take the gospel message to the digital mission field and spread our message of hope and wholeness when it is needed most.

We know that God causes all things to work together for good to those who love God, to those who are called according to His purpose (Romans 8:28).

In Daniel 3, God didn’t deliver the three Hebrew boys from the fire; He delivered them IN the fire to act as witnesses to King Nebuchadnezzar and his kingdom. While in the fire, the three boys came near to God and walked with the preincarnate Christ. Their experience served a greater purpose and testifies to us even today. God didn’t create the fire, the persecution, or the pestilence, but He can steer His church in this crisis to accomplish His will for the salvation of souls. He can and will manifest His power so that the living may know that the Most High rules over mankind (Daniel 4:17). 

It appears that the world is falling apart, and people are paralyzed with fear. Where is God now? God is on the move in every church and in the heart of every digital missionary who is stepping out in faith to accomplish our mission. He doesn’t need us to fulfill His work, but He invites us to work alongside the Holy Spirit. For digital advocates like me, this is a long-awaited and surprising answer to prayer.

It’s unfortunate that it took a pandemic to motivate the Church to embrace digital technologies on a large scale. For people who know that the end is coming, we have dragged our feet too long. COVID-19 is a kick in our complacency and a wake-up call to jump on the digital bandwagon. We have had access to these tools for over a decade, and I believe the Holy Spirit has been pleading with us to use them. Previously, many of us advocated for rethinking church in the digital age to meet the needs and expectations of the younger generations. Our voices were often dismissed as too extreme. Overnight the landscape changed; now we are forced to rethink church without the building for everyone. Perhaps this is the point. We’ve gotten too accustomed to thinking of church as a place to go to for a few hours a week, and not as people in action, striving to improve the well-being of others and spreading the good news.

Now is the time to focus on the future and on what the Church can become. Until now, those of us advocating for digital technologies have been up against systems and traditions that have been difficult to change. However, these structures and mindsets are quickly becoming obsolete in this new reality. The current generation no longer has the option of embracing change or leaving it to the next generation. The time is now; otherwise, we will become irrelevant. Change is never easy, but anything is possible with the Lord.

This shock to our society is nothing to fear; God is always with us, and we must continue to embrace this new reality to continue the work. Make no mistake, we are never going back—COVID-19 will fundamentally change how businesses, organizations, and society functions. Everyone across the generations will be forced to utilize digital tools for productivity and daily life. When this is over, and we can once again embrace our brothers and sisters, we will all have to tighten our belts from the economic fallout. Travel will be a luxury, while the positive impact on the environment may solidify many of our behavioral changes. Only God knows for sure how this will change the world, but the Bible tells us that this is only the beginning of the birth pains; there is more pestilence and tribulation to come. We may never fully be able to leave physical distancing behind, but time spent in isolation can be filled with seeking for truth and assurance in our messages of hope and wholeness. People will continue to turn to the Internet for companionship, understanding, information, anonymity, and more. We must be the voice that answers back online in these times of crisis and beyond.  
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COVID-19 is not the end, but it is a warning—a warning to God’s church to wake up and get ready. Jesus is coming, and we haven’t finished the work. This crisis is an opportunity to prepare and mobilize. It’s time for a generation of digital evangelists and disciples to carry the Gospel to the digital mission field, which may well be the final mission field. This is our generation’s Great Commission. 
More COVID-19 Resources for Churches & Ministries
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Digital Discipleship During COVID-19: Serving Your Community with Digital Tools

3/31/2020

2 Comments

 

Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

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As states begin to issue “shelter in place” orders for residents, many find themselves stuck at home and unable to serve their church members and community in the usual ways. However, we are still called to minister to others. Remember, the church is not a building, it’s a people. When fleeing persecution, the early church took the gospel to new regions out of necessity. So, too, we must now take the gospel message to the digital mission field and spread our message of hope and wholeness when it is needed most.
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Digital tools can be used in many ways to extend the church experience beyond the building and help those in your community who are struggling financially, spiritually, and emotionally. God’s kingdom is 24/7, and now is the time to embrace digital evangelism and discipleship for growing and sustaining His Church.

Here are 10 easy ways you can serve your community using digital tools during COVID-19:

  1. Commit to checking on five friends. Many people are feeling lonely and isolated. Now is the time to commit to regularly checking in on others. Make a list of friends and family but also include people who may not be well connected with others. Use this opportunity to reach out to them to build meaningful relationships. Use the technology that works best for you and the person you’re reaching out to. For example, an elderly person may prefer a phone call, while a younger person might prefer a text or message on social media. Set up times to video-call people through FaceTime or Zoom to connect with them face to face. Most importantly, ask a lot of questions, listen to their needs, provide encouragement, and offer to pray with/for them.

  2. Use applications (apps) to help those in need. Many people have lost their jobs or have been sent home without pay for the duration of the pandemic. If you are a financially stable individual with a steady income, you can help those in financial crisis by sending money via apps like Cash App or PayPal. You can also order groceries online to be delivered to a family or person in need.

  3. Buy gift cards for those in need and support local small businesses when possible. Purchase online gift cards from local businesses and send them to someone who needs a blessing. This will not only lift the person’s spirits but also help a local business that may be struggling.

  4. Order food for delivery. Whether it is for a medical professional working at the front lines or for an elderly neighbor in need, this is an easy way to bless someone through meeting a basic need.

  5. Leverage your digital influence to let friends and neighbors know you are available to help. Use your social media profiles to offer your help to those within your sphere of digital influence. Offer to babysit a medical professional’s child while schools and daycares are closed, tutor a young person via zoom/video chat, take someone grocery shopping, or pick up and deliver groceries. If you prefer to be more discreet, message people directly (phone, text, email, etc.) to see what kind of help they need.

  6. Pay attention to cries for help online. If we use our sphere of digital influence to stay connected to our friends and community, we can be there when people need us by simply paying attention and taking action. Go online with purpose, not just for amusement and to pass time. By being intentional, we can make a meaningful and measurable difference in people’s lives. Pay attention to what your contacts are posting online, and find meaningful ways to respond. Click here for action steps.

  7. Share positivity. How is God influencing your life? What is giving you comfort in this time of uncertainty? How have you been blessed? In this time of physical distancing, it’s more important than ever to find ways to share our message of hope and wholeness through our digital influence. Many people feel fearful, isolated, and discouraged. They may be wondering what this all means and open to learning about God. Share your testimony online to encourage and uplift others. Witnessing about the good that God is working in our lives affirms our own faith as well.

  8. Use your social influence to advocate for causes or share helpful information. If you have at-risk family members at home, you may not be able to help out at the local drive-through food pantry, but you can let others (who can leave their home) know that the pantry needs extra volunteers. By advocating for causes, you are still doing good and helping your community, even if you can’t be physically present. In addition, share important information (from credible sources) such as closings, health tips, news updates, and resources for financial assistance.

  9. Engage in digital door knocking. You don't have to knock on a stranger’s door to share your faith, nor do you have to create the content. Canvassers are not the authors of the books they sell. The burden of content creation is not for all of us. You can share spiritual content on your social media profiles or through messaging and email. It can be anything (picture, text, video, blog, sermon, etc.)—just be sure to include with it a personalized message about how it impacted you. Your friends and followers can scroll past it or choose to engage when it’s convenient for them. For people stuck at home with time on their hands, social media may be their main source of entertainment and connection. This creates opportunities for us to share and reach people everywhere.

  10. Create opportunities for prayer online. Even the skeptical may long for someone to care enough to pray for them personally. Social media is a powerful tool for soliciting prayer requests and following up on those requests. Prayer can be just one “like,” comment, or message away. Online communication lowers the barrier to asking, making it easy for people to reach out when they may be reluctant to do so face to face. Click here for more ideas for prayer opportunities in the digital space.

Physical distancing doesn’t mean we have to grow apart.

These are just a few ways to utilize the technologies we use every day to grow a vibrant community that will come back stronger and more unified from this experience.
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Visit SDAdata.org/goingdigitalcovid19 for more resources to help your church or ministry go digital during COVID-19.

​Do you have more ideas about how to use digital tools to serve your community during COVID-19? Share them below! 
2 Comments

Top 10 Tips for Making the Transition to Working from Home

3/23/2020

1 Comment

 

Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

Angeline Brauer

Director, Health Ministries, North American Division

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​How to bring the workspace into the home space 

Many organizations are creating opportunities and policies for working remotely—and not only to promote social distancing during the current COVID-19 pandemic. As early as 2012, nearly 39% of employees spent some portion of their working hours outside the office, according to Gallup.
 
Making the transition to working from home can be challenging on several levels. Here are 10 tips to help bring the workspace into the home space.

  1. Create or maintain structure in your day. We’re creatures of habit, and these habits can be a healthy means to order our lives. For many, the transition to working at home may be a rather shocking change from our usual routines and patterns. To help ease this transition and to avoid feelings of unease, you could try adapting the work routines you’ve developed over your career to your new reality. In some cases, creating a new structure may be helpful.

    Suggestions:
    1. Stick to your normal schedule as much as possible, including your usual wake-up and sleep times and lunch breaks.
    2. Keep your scheduled breaks at the same time, including getting up to stretch and move throughout the day. Meet with the same people you usually meet with via telephone or video tools like Zoom and FaceTime.
    3. Keep your lunch break at the same time, and eat with the people you usually eat with using video conferencing technology like Zoom or FaceTime.
    4. Keep your lunch prep routine. If you normally prepare your lunch the night before, keep doing that. Or if you normally go out to eat, take advantage of healthy drive-throughs that are still open, or support local restaurants by ordering delivery. If neither of these work, then take time during your normally scheduled lunch break to prepare a healthy meal.
    5. Stay hydrated. If you normally have a bottle of water at your desk, be sure to keep this healthy habit going. If not, now is a good time to increase your water intake and create a new healthy habit.
    6. Use digital tools like Zoom to keep your regularly scheduled prayer and Bible study group times. Not only will this allow you to keep in touch with people, but it will help you stay spiritually fed.

  2. Keep moving. Your health has never been more important and social isolation could lead to reduced physical activity. Here are some ways to counteract this:
    1. Maintain your morning “commute.” Take a 10- or 20-minute walk before you start your day. This will not only get your blood flowing but will help create a sense of “going somewhere” before you start your workday. Walking outside is best, but if that is not possible, walk inside on a treadmill or follow an exercise or stretching video. YouTube offers a lot of free options. If possible, stand while working or walk in place during long phone calls.
    2. Get moving on your lunch break. Take a 10-minute walk, follow an exercise video, or engage in another physical activity.
    3. Transition your walking groups. Call each other as you walk, or video chat on Zoom as you walk in place or pace around the room.
    4. Take 5-minute breaks every hour. Set an alarm to make sure you remember to stand up, stretch, breathe deeply, and drink water once an hour. If possible, step outside or at least go to a window. Short breaks can help give your brain a break, helping you maintain focus throughout the day. They can also help keep you from going stir crazy if you’re tired of being stuck at home in a chair.

  3. Get ready for work. Mindset is everything. Keeping your routine also means getting ready for work like you normally would. By getting dressed and cleaned up as if you were going into the office (including putting on makeup if that’s your thing), you help get yourself into the mindset of working. Plus, you never know when an unexpected video call might come in.
    ​
  4. Utilize digital tools for face-to-face work interactions. If you would normally get up and go to speak to someone in the office, connect with them via video call. Look for opportunities to meet face-to-face in the digital space whenever it makes sense. Social distancing doesn’t mean that we have to grow apart in our work and personal relationships. Many conversations are more productive when you can see each other’s expressions and hear each other’s tone of voice.

  5. Stay connected. The mental health toll of social distancing is likely to impact our extroverted brothers and sisters the most, but even introverts need connection. It’s important not to work in complete isolation. In fact, many people are significantly more productive when they can engage with others frequently. Feeling disconnected can lead to depression, which not only makes being productive more challenging but also takes a toll on a person’s overall health. Make sure to use video tools as much as possible and utilize other digital tools to stay connected throughout the day. Consider the following:
    1. Use Microsoft teams to stay in touch and collaborate with your co-workers as you work together on projects.
    2. Send texts throughout the day and share pictures with friends and family.
    3. Keep chat boxes open to chitchat with the coworkers you would normally interact with during the day. These short interactions can increase productivity and help you feel less isolated.
    4. We’ve said this once before, but keep your social appointments via video tools.
    5. Caution: if social media has a tendency to rob you of time, you’ll want to keep it at a healthy distance during work hours.

  6. Set time boundaries between your work and personal life. Start and end your workday as usual, making a clear distinction between work time and family time to maintain a healthy work/life balance. It’s tempting to check email when your computer is still open. Close up your work computer and enjoy an evening with family and friends. Being stuck at home can be a wonderful positive in terms of having time to develop the close bonds of marriage and parent-child relationships. Conversely, this also means setting boundaries so that members of the household respect your work time and refrain from unnecessary disruptions.

  7. Create a workspace separate from the rest of the house. This is a healthy mental trick to help you leave work “at work” when the day is done. Create a space where you go only to work, separate from the rest of the home. If a closed-off room is not available, this could be a desk or table in the corner of a room. This is especially important if you have children who may cause distractions. Sit near a window if possible; the natural light will be good for you. Declutter your workspace as you end your “office hours.” This can help you close out the work day and transition to family time, and will prepare you to start work the next morning without distractions.

  8. Be thoughtful in how you share a workspace. Some of us may need to share our home office or desk space with a spouse, housemate, or children. This can promote great bonding, but it can also pose significant challenges. You can create an environment that promotes a good working relationship with these new “colleagues.” Here are some tips to help:
    1. Use a headset to limit distractions for your office mate during calls.
    2. Coordinate meeting times so you’re not talking over each other.
    3. Be ready to move to another room if needed.
    4. Take lunch breaks with your “office mate” to avoid tension and decompress from work.
    5. Respect each other’s space and work style. Don’t play music or talk continually if it distracts your partner. Some people are more productive with background noise; others require silence to focus.

  9. Find ways to help your children adapt and stay busy. Working while kids are at home can be a challenge. Here are some suggestions that may help:  
    1. Create structure in their day and keep them productive. This will not only help you get work done but also help them adapt to this disruption in their routine. Try to keep their schedule similar to what it was before by having them eat at the same time, exercise during their regular physical education time or recess, take naps at their usual time, and study at their usual times. For babies, if you haven’t gotten them on a schedule, now would be a good time to create structure in their day. I (Jamie Domm) have been able to balance working from home with an infant by getting my daughter into a predictable pattern of eat-wake-sleep. This allows me to schedule meetings during her nap times and plan out my day so I work in between her feeding schedule. Even though she goes off schedule during growth spurts, this system helps me dramatically in meeting my work demands.
    2. Keep them learning. If online learning offered by their regular school is not an option or access to computers is limited, this is a good time to read books, watch educational material on TV or online, and explore other ways of learning. This is also a great opportunity for kids to learn responsibility around the house and basic life skills such as cooking, meal-planning, cleaning, taking care of pets, doing laundry, etc. Make sure to keep duties age-appropriate. For a child who dislikes school, this may be a much-needed detox that allows them to focus on their areas of interest outside of school. The day doesn’t have to be filled with academics when there’s a world of learning available in so many different formats. Here are some Adventist Education Resources:
      1. AE Tech Blog – COVID-19 – Join the community and post what YOU are doing in your school to manage during these times. Your ideas are valued!
      2. AE Tech Online Resources – COVID-19
      3. Adventist Education Official Resources for COVID-19
      4. Children's Resources from Digital Discipleship in the Seventh-Day Adventist Church

    3. Have them read or watch educational material. This is a great time for kids to read or re-read some classics or learn through educational content provided online.
    4. Let them steer some of their own learning. It’s a fact of human nature that at any age, we spend more time on the things we are the most passionate about. Child-led learning can keep kids occupied for hours. This is also a way to reward them for accomplishing the tasks they favor less.
    5. Use the time to work on their weak points. Perhaps your child struggles with math: now’s the time to find some online programs or order some workbooks to keep them busy.
    6. Find out what motivates your child (but be careful not to incentivize with sweets.) This can help keep them motivated to learn and explore on their own. Often the treat that children enjoy the most is uninterrupted time spent with you—their parents and heroes.
    7. Take breaks with your children. Let them know that while your work boundaries must be respected, that doesn’t mean you’re not there for them. Eat with older children, do a physical activity with them, or plan an evening family activity together.
    8. Let them play outside. Remember what we all did as kids before the Internet? Kids can go stir-crazy spending all day in the house. If possible, let them go outside and play while you take that important call.
    9. Work while they sleep. Do your most focused work when the kids are in bed or down for a nap, but try to make sure you are getting enough rest as well. You don’t want to drag down your immune system, making you more vulnerable to illness.
    10. Partner with a spouse or another adult member of the household. If both parents must work from home, rotate who has responsibility for the children. Taking shifts will allow you to plan when you can do your most focused work.
    11. Have older kids help. In cases where older kids are in the household, consider asking them to watch over their younger siblings for an hour or two a day. They can help mentor them, keep them occupied with games, or read to them.
    12. Accept that you may not have any free time. This is going to be a hard time for working parents, but accepting the new reality will help you enjoy the extra time you normally wouldn’t get with your children.

  10. Stuck at home and can’t work: take advantage of free online education opportunities. While we’re all doing our part to stay home and flatten the curve, some people may be left without work or without enough work to fill their day. One great way to make this time matter is to use it for personal development and growth. Let’s pray that this great act of solidarity not only saves the lives of the most vulnerable among us but results in a generation that emerges from this unprecedented experience with more skills, ready to re-enter the workforce better and stronger than before.
    1. 450 FREE Online Ivy League Courses
    2. Adventist Learning Community

BONUS TIP FROM JAMIE DOMM

Guard the edges of your day. Start and end the day without social media and laptops. I can easily become consumed by digital tools and technologies; it’s my job at least eight hours a day. If I don’t set healthy boundaries for myself, the negative aspects of digital and social media start to drag me down and prevent me from really resting. Rest can take many forms, but I cannot rest by spending hours on my personal social media (or on my laptop) when I work all day on those same platforms. What many consider a pleasure just feels like more work. When I’m not working, I consume media and information the old-fashioned way by reading magazines and books. Also, in the morning, I make it a point to follow Jesus’ example and begin with solitary prayer and Bible study…with a physical Bible.

“Very early in the morning, while it was still dark, Jesus got up, left the house, and went off to a solitary place, where he prayed.” – Mark 1:35 NIV

The peace of the morning enables me to think clearly and connect with God. I know that the moment work begins, I will be connected on multiple platforms for at least the next eight hours, so this “analog” devotional time is sacred. When the day is done, I disconnect and again turn to print material, exercise, and face-to-face conversations to help me wind down. Staying connected online throughout the evening can disrupt your sleep and result in depression. If you browse social media to stave off loneliness and pain, you will find the exact opposite of what you’re looking for, especially in these uncertain times.

ONE FINAL THOUGHT BY ANGELINE BRAUER

If you are feeling lonely and isolated, remember that someone else is probably feeling that way, too. How can you use this opportunity to connect or reconnect with someone? If you pray about it, God may just whisper a name to you. Why not reach out and connect with them?

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