Jamie Jean Schneider DommDigital Strategist, Social Media + Big Data, North American Division  As states begin to issue “shelter in place” orders for residents, many find themselves stuck at home and unable to serve their church members and community in the usual ways. However, we are still called to minister to others. Remember, the church is not a building, it’s a people. When fleeing persecution, the early church took the gospel to new regions out of necessity. So, too, we must now take the gospel message to the digital mission field and spread our message of hope and wholeness when it is needed most. Digital tools can be used in many ways to extend the church experience beyond the building and help those in your community who are struggling financially, spiritually, and emotionally. God’s kingdom is 24/7, and now is the time to embrace digital evangelism and discipleship for growing and sustaining His Church. Here are 10 easy ways you can serve your community using digital tools during COVID-19:
Physical distancing doesn’t mean we have to grow apart.These are just a few ways to utilize the technologies we use every day to grow a vibrant community that will come back stronger and more unified from this experience.
Visit SDAdata.org/goingdigitalcovid19 for more resources to help your church or ministry go digital during COVID-19. Do you have more ideas about how to use digital tools to serve your community during COVID-19? Share them below! Jamie Jean Schneider Domm Digital Strategist, Social Media + Big Data, North American Division  Content creation, engagement, and distribution are not limited to the official church brand and accounts. Make it a point to reach out to young people and let them know that their talents in this area are highly valued even if they are not part of the core team. Some people just need permission and a little mentorship to realize their talents and passion for personal ministry. Everyone has social influence through texting, messenger applications, email, and social media. Encourage and inspire them to use it to build God's kingdom. The two primary roles in which digital disciples can serve are as engagers and distributors. For this reason, I have decided to unpack the role of digital disciples here in the guide, in-between these two sections of the digital discipleship and evangelism model. The Bible tells us to become and make disciples. God calls us all to serve in unique ways. Ellen White encourages us to: Let every worker in the Master’s vineyard, study, plan, devise methods, to reach the people where they are. We must do something out of the common course of things. We must arrest the attention. We must be deadly in earnest. We are on the very verge of times of trouble and perplexities that are scarcely dreamed of. – Ellen White, Letter 20, 1893 Identify people in your church who can be digital disciples, all on their own, as a means to further the mission of your church. This allows and empowers members to engage in ministry and discipleship in ways that aligns with their passion, spiritual gifts, tools of preference, and personal style. There is a spiritual void online because we are not doing enough individually as members or collectively as a Church. The mission field is wide open, it’s our duty to share the gospel through the tools available to us. The Great Commission given to us by Jesus Christ states, “Go, therefore, and make disciples of all the nations” (Matthew 28:19). An easy and free way to reach the nations lies in the palms of our hands. When we hesitate to make the gospel message more available, we allow our own human weaknesses and fears to get in the way of our mission. How can we justify this resistance to boldly declaring our faith online? We live in an era of religious freedom with minimal persecution in North America (in contrast to what is happening in other parts of the world). However, the predominant perception among the Church body is that evangelism is an event run exclusively by a specific set of people. In Exodus 4:2, God asks Moses “What is in your hand?” and tells him to lead the children of Israel to the promised land. To Moses, his staff is simply a tool for directing sheep, but with God’s direction, it becomes an instrument through which miracles are performed. If God spoke to each of us today, we would answer, “a phone,” a “laptop,” or an “iPad.” Most of us have a smart phone that can be used either for distraction or for positive impact. The responsibility of every disciple is to utilize every available resource for God so at the end of the age, when we face our Master, we will hear, “Well done, good and faithful servant!...” (Matthew 25:23). We must commit to work diligently online to share present truth, regardless of who we are and what our official role may be in the Church. Tips and Ideas for Individual Digital Disciples, |
 | Being listened to is so close to being loved that most people cannot tell the difference. |
Engagers are at the front lines of mission and can serve as a powerful mechanism for community care. These empathetic individuals can operate within an organization or independently to engage in online conversations for the purpose of building meaningful relationships, understanding needs, and determining meaningful ways to serve others in both local and online communities.
Every opportunity to connect is an opportunity to advance the kingdom of God. Let’s not waste our digital influence. Social media and digital tools provide a unique opportunity for continuous people care that can enhance and strengthen the relationships you cultivate with church members as well as with the community your ministry serves.
Why do we need engagers?
When we consider the roots of the ten leading causes of death (diagram below), we can see eight opportunities for the Church body to improve the well-being of others. These eight root causes—stress, a sense of meaningless existence, lack of information/education, anger and frustration, loneliness and social isolation, low self-esteem or self-worth, economic disparity, and helplessness and emotional despair—can be addressed through the corporate Church’s messages of hope and wholeness as well as the local church’s ability to directly meet the physical and emotional needs of people.
The Curious Case of Roseto, PA
A real-life example of the potential impact of addressing these root causes can be found in the book Outliers by Malcolm Gladwell. He begins the book with the story of an Italian immigrant town in Pennsylvania, whose population was made up entirely of Italians from Roseto, Italy. Due to prejudice, it was common for Italian communities during the early to mid-1900s to develop separately from the general population. The people of Roseto, PA smoked heavily, 41% of their calories came from fat, and many struggled with obesity. Yet they were able to avoid the main causes of death. An extensive study was done of this community, and the secret wasn’t diet, exercise, genes, or location. In fact, extended family living elsewhere in the United States did not enjoy the same low rates of disease.
There was no suicide, no alcoholism, no drug addiction, and very little crime. They didn't have anyone on welfare. Then we looked at peptic ulcers. They didn't have any of those either. These people were dying of old age. That's it.
Virtually no one under 55 had died of a heart attack or showed any signs of heart disease...death rate in Roseto was roughly half that of the US...the death rate from all causes...was 30–35% lower than expected. —Malcolm Gladwell, Outliers
My mother’s family is Sicilian, and I can personally attest to how extraordinary the health of this community was in comparison to that of other Italian-Americans. Italians in the United States tend to eat more meat, more dairy, fewer fresh vegetables, and less fruit than other Americans, and they favor white bread over whole grains; they also tend to suffer from chronic or severe heart issues. This is in sharp contrast to Italians living in Italy, whose health benefits greatly from a more plant-based, Mediterranean diet. However, growing up, we were taught to believe that Italians “just have bad hearts” and that we were genetically predisposed to have strokes and heart attacks. Recently, a man I had grown up with passed away suddenly at age 36. He appeared healthy, but his heart stopped while he was sleeping. Shock rippled through the Italian community followed by knowing nods of acceptance that it’s really not that uncommon among us. So, what is the difference between the Roseto community and the community I grew up in?
When the researchers looked beyond the individual and started looking at health in terms of the community, they found something fascinating. Extended family clans formed the foundation of the town’s social structure. Three generations lived under one roof, people stopped on the street and talked, neighbors took care of neighbors, grandparents were respected, and the people of Roseto were unified through church and civic engagement.
When the researchers looked beyond the individual and started looking at health in terms of the community, they found something fascinating. Extended family clans formed the foundation of the town’s social structure. Three generations lived under one roof, people stopped on the street and talked, neighbors took care of neighbors, grandparents were respected, and the people of Roseto were unified through church and civic engagement.
...The Rosetans had created a powerful, protective social structure capable of insulating them from the pressures of the modern world. The Rosetans were healthy because of where they were from (paesani culture), because of the world they had created for themselves... —Malcolm Gladwell, Outliers
In other words, they avoided illness because they had transported their communal, village way of living—embodied by the paesani culture of Italy—to their new home, whereas the Italian community of my childhood has become disconnected, individualized, and distant, only gathering together at the American Italian Society for major holidays.
...the values of the world we inhabit and the people we surround ourselves with have a profound effect on who we are. —Malcolm Gladwell
To live out our faith and mission in the modern world, we have to be counter-cultural by striving to build healthy communities and support systems. While family and community structures have broken down, the Church, with some effort, can rebuild some of what has been lost to meet the physical, emotional, and spiritual needs of people. While the world has changed, people, fundamentally, have not. We still need each other. Digital tools and technologies offer a way to build meaningful relationships in a busy modern world. This takes empathetic and intentional people who can use their digital influence to uplift and connect with others.
Jamie Jean Schneider Domm
Digital Strategist for the North American Division
In terms of who makes up the digital discipleship and evangelism team, our philosophy includes everyone. The integrated model utilizes every active member in a holistic approach that aims to scale up the traditional friend/community evangelism and discipleship models, not replace them.
What does this mean practically?
It’s not a digital approach attempting to subvert a traditional approach, but, rather, the entire church body using all its human resources, diversity of spiritual gifts, and available tools to work together for a common goal. Church growth is a product of promotion, experience, and personal connections. Digital technology is a powerful tool to guide more people into your church, but the on-site experience and personal connections is what will keep them coming. After all, it’s one challenge to attract new people; it’s another to get them to keep returning. To encourage people to remain in your community, whether online or in person, they must not only have a good experience, but also connect with the members on a personal level and become integrated as a participating member of the community.
If we understand the local church to be a community of believers, we must seek to create meaningful connections, reaching out to seekers whose experience often starts online, as well as to those already in our house of worship. Your church’s online interactions with potential visitors should make them want to experience your faith and mission in person. Then, when they do come for that on-site experience, it should be a continuation of the positive relationship you’ve built with them online. The same is true in reverse.
To achieve a continuity of experience and relationship building, everyone is part of the process. This means the 84-year-old greeter at the door is part of your digital discipleship and evangelism team just as much as the tech savvy youths who create video snippets and content for your social media. It includes the passionate and knowledgeable worship leaders who answer questions and host online bible studies. Remember, what starts in the digital space is not confined to the digital space. It may take weeks, months, or years, but eventually those people who have been touched by your digital voice may be moved by the Holy Spirit to walk in the door. From their perspective, it’s all one spiritual journey and experience, not digital versus traditional. They don’t view their experience in silos; therefore, we must break down the silos of how we go about discipleship and evangelism.
To achieve a continuity of experience and relationship building, everyone is part of the process. This means the 84-year-old greeter at the door is part of your digital discipleship and evangelism team just as much as the tech savvy youths who create video snippets and content for your social media. It includes the passionate and knowledgeable worship leaders who answer questions and host online bible studies. Remember, what starts in the digital space is not confined to the digital space. It may take weeks, months, or years, but eventually those people who have been touched by your digital voice may be moved by the Holy Spirit to walk in the door. From their perspective, it’s all one spiritual journey and experience, not digital versus traditional. They don’t view their experience in silos; therefore, we must break down the silos of how we go about discipleship and evangelism.
Every touchpoint matters and must tell a consistent story!
Look at this process of evangelism holistically. Consider all possible touchpoints in the list below and ask, “Where does the experience decelerate? Where is the breakdown in communication?”
Touchpoints by role groupings include but are not limited to:
Creatives/Creators:
Touchpoints by role groupings include but are not limited to:
Creatives/Creators:
- Traditional: outreach materials, presentations, events, classes, seminars, wearables/flare, ephemera, print/radio advertising, direct mail pieces, billboards, flyers, bulletins, print newsletters, print publications/literature, other handouts, signage, posters, branded vehicles, letterhead, business cards, general resources, radio ministry
- Digital: digital advertising messages and design, digital newsletters/emails, digital publications/blogs, digital flyers, website(s), social media content, videos, online resources, podcasts
- Traditional: telephone, voicemail, services to community/members, small groups, ministries, classes, seminars, events, Bible studies, resources (access to people and print materials), children’s programs, fellowship meals, prayer groups, mentorship, worship experience on site, interactions with members, church culture and environment, customer service (aka people care), greeters, parking, follow-up, personal connections
- Digital: website(s), chat tools, social media conversations, videos, AV, IT, texting, resources (access to people and digital literature), worship experience online, live-streaming, video content, customer service (aka people care), follow-up, personal connections, interactions with members through digital tools, online community culture, video conferencing, online Bible studies
- Traditional: outreach efforts, Bible workers, door knocking, public relations, word of mouth, wearables/flare, ephemera, print/radio advertising, direct mail, billboards, flyers, bulletins, print newsletters, other handouts, signage, posters, branded vehicles
- Digital: outreach efforts, digital Bible workers, digital door knocking, word of mouth, digital communications, online public relations, digital advertising, digital flyers, digital newsletters/emails, AV, IT, texting, social media posts/invites, social media ambassadors, live-streaming, video conferencing
With the digital discipleship and evangelism model shown above as a foundational concept, we can understand how the roles of creators, distributors, and engagers can fit into the overall seeker/visitor experience.
There may be an overlapping of functions that can occur at multiple touchpoints. Every church is different and has different human resources, and spiritual gifts to draw from. This concept is scalable and adaptable to your situation.
There may be an overlapping of functions that can occur at multiple touchpoints. Every church is different and has different human resources, and spiritual gifts to draw from. This concept is scalable and adaptable to your situation.
Make room for digital discipleship and evangelism.
Change can be difficult, especially for institutions grounded in tradition. However, the Adventist Church is also rooted in a movement that was led by young people. We must again empower talented youths in our churches to take the lead in areas where they naturally excel, such as digital communications and community building. In addition, we have not done a good job of recognizing and utilizing the spiritual gifts of tech savvy and creative members. These gifted individuals have a wealth of talent to offer mission work and should be encouraged to use their skills in service. We can change the culture in our faith communities to make them feel that the Church truly values their time and talents just as much as Bible workers, nurses, Bible study leaders, and speakers.
Form teams of content creators, distributors, and engagers. Each church likely has various members who could specialize or lead in certain areas. These can be powerful personal ministry opportunities, especially for empathetic persons who can facilitate positive conversations online and share stories of faith. Seek to create a culture of sharing and engaging with church social media content as a means for individuals to help fulfill the church’s mission and expand the reach of messages. Anyone who is on social media, has an email address, or is connected to the internet can share content.
Form teams of content creators, distributors, and engagers. Each church likely has various members who could specialize or lead in certain areas. These can be powerful personal ministry opportunities, especially for empathetic persons who can facilitate positive conversations online and share stories of faith. Seek to create a culture of sharing and engaging with church social media content as a means for individuals to help fulfill the church’s mission and expand the reach of messages. Anyone who is on social media, has an email address, or is connected to the internet can share content.
It doesn’t matter if a person has four friends or 40,000, they have influence.
Find ways to leverage social influence. If people are connected to others through digital technologies, they have digital influence. Each impression/message received represents a person touched by your message and mission. “Social butterflies” can learn to use their online and offline influence to engage in practical mission work. There is a place for all skill levels.
Influencer groups in your church may include, but are not limited to:
Organize multi-generational training and mentorship opportunities. This will only strengthen your church body and improve cross-generational relationships. Young people yearn for mentorship, and the older generations can learn a lot form the natural skills of the youth. The church should be the ideal example of two-way mentorship in action. Ultimately technologies change, but people and their needs largely remain the same. Healthy communities involve multiple generations coexisting in a collaborative and supportive manner.
In summary, to make room for digital discipleship and evangelism in your church:
Influencer groups in your church may include, but are not limited to:
- Choir and music ministry groups
- Prayer groups
- Bible study groups
- AV/IT
- Greeters
- Social butterflies
- Hospitality team
- Personal ministries
- Administration
- Pastors
- Youth leaders
- Designers
- Creatives
- Videographers
- Writers
- Techies
- Marketers/communicators
- Community outreach leaders
- Bible workers
- Health professionals
- Any other groups or ministries
Organize multi-generational training and mentorship opportunities. This will only strengthen your church body and improve cross-generational relationships. Young people yearn for mentorship, and the older generations can learn a lot form the natural skills of the youth. The church should be the ideal example of two-way mentorship in action. Ultimately technologies change, but people and their needs largely remain the same. Healthy communities involve multiple generations coexisting in a collaborative and supportive manner.
In summary, to make room for digital discipleship and evangelism in your church:
- Empower the tech savvy and creative members of your church; make them feel that the church values their time and talents.
- Create personal ministry opportunities; train empathic people to engage in conversations online and to become content creators.
- Create a culture of digital sharing and content engagement.
- Utilize and empower digital influencers and social butterflies.
- Set up training sessions and opportunities for two-way mentorship.
Utilize Digital Bible Workers.
If you are lucky enough to have a Bible worker, empower them to expand their efforts digitally. Social media and other digital technologies can be leveraged as lead generating tools. Remember, young people spend upwards of 9-18 hours a day behind a screen, and that affords the church a lot of opportunities to reach them with relevant content and conversations facilitated for seekers. Ideally this is someone who can ultimately lead a focused evangelistic effort, train others, build a dedicated team, and work with other groups and initiatives within your church.
Digital technologies allow a Bible worker to enter a person's life at the convenience and comfort level of the recipient by providing relevant online content, a degree of anonymity, a simple platform for question and answers, and opportunities to engage and form relationships.
Digital technologies allow a Bible worker to enter a person's life at the convenience and comfort level of the recipient by providing relevant online content, a degree of anonymity, a simple platform for question and answers, and opportunities to engage and form relationships.
What does a Digital Bible Worker Do?
Digital Bible workers utilize digital technologies to share the gospel and stimulate religious thought by creating and packaging content that addresses relevant needs/questions and encourages people to advance in their spiritual journey. Digital Bible workers build relationships with those in the broader community, online and offline, and usually within a specific geographic territory in order to create opportunities for one-on-one or small group Bibles studies held in person or via digital tools. They work in partnership with a local church and pastor to evaluate the needs of a community and determine relevant opportunities for outreach and service. They mentor converts in their development of Christian character and commitment to faith as well as train and equip new members for active discipleship roles. This role encompasses a mix of digital discipleship and evangelism to bridge the gap between working in the digital mission field and achieving real-world impact.
The following is sample of what a job description could look like for local churches and conferences looking to hire a Bible worker to lead online evangelistic campaigns. This position can also be adapted to more appropriately reflect the role of a digital pastor. Feel free to adapt to your specific needs and HR requirements. View this template as a type of menu to guide you in the creation of a position that makes sense for your organization’s structure. These positions can be adapted for paid or volunteer workers based on the level of time commitment needed and budget available.
Position Summary:
The Digital Bible Worker will implement a comprehensive, multi-channel digital evangelism strategy designed to meet the spiritual and social needs of teen, 18– to 35-year-old, collegiate, career-focused, single or married seekers (may include other target audiences based on the goals of the conference or church) in the local community. While engagement and relationship building will start in the digital space, the intent is to bring the target audience to an in-person experience. A secondary goal of this position is to mentor young people already in the church towards a deeper relationship with Jesus and greater community involvement—empowering them to also be effective digital disciples.
Objectives and Responsibilities:
Essential Job Functions:
Traditional Ministry
Leadership
Education and Experience:
The following is sample of what a job description could look like for local churches and conferences looking to hire a Bible worker to lead online evangelistic campaigns. This position can also be adapted to more appropriately reflect the role of a digital pastor. Feel free to adapt to your specific needs and HR requirements. View this template as a type of menu to guide you in the creation of a position that makes sense for your organization’s structure. These positions can be adapted for paid or volunteer workers based on the level of time commitment needed and budget available.
Position Summary:
The Digital Bible Worker will implement a comprehensive, multi-channel digital evangelism strategy designed to meet the spiritual and social needs of teen, 18– to 35-year-old, collegiate, career-focused, single or married seekers (may include other target audiences based on the goals of the conference or church) in the local community. While engagement and relationship building will start in the digital space, the intent is to bring the target audience to an in-person experience. A secondary goal of this position is to mentor young people already in the church towards a deeper relationship with Jesus and greater community involvement—empowering them to also be effective digital disciples.
Objectives and Responsibilities:
Essential Job Functions:
- Work closely with a pastor, congregation or conference to utilize digital technologies for the purpose of achieving the organization’s goals.
- Implement a comprehensive, multi-channel digital evangelism strategy designed to build relationships with the local users of social media platforms. The strategy should also meet the spiritual and social needs of teen, 18- to 35-year-old, collegiate, career-focused, single, and married truth seekers or other target audiences based on the over-arching goals of the church or conference.
- Plan and implement a monthly content calendar for weekly video devotionals on appropriate social media platforms. Write, film, edit, and upload weekly devotionals. Respond to comments and build community on social media platforms through digital evangelism.
- Develop and manage an advertising budget and set goals to promote devotionals and local fellowship opportunities on Facebook, Instagram, and other media as necessary. The purpose of this advertising would be to raise awareness, attract youth to engage with relevant content, and encourage relationship building that starts in the digital space and migrates to in-person interactions.
- Use momentum from video devotionals to move into a longer format online Bible discussion/study that acts as a weekly livestreamed “Branch Sabbath School,” with live, interactive audience participation to further foster community engagement. The goal is to encourage open and honest conversations to equip youth to stand for their faith in a post-modern world.
- Obtain Bible study interest contacts through digital engagements and social media ad promotions. Respond in a timely matter to all messages and questions posted online.
- Participate in available continuing education sessions on evangelism offered by the local conference and digital communication training opportunities available online.
Traditional Ministry
- Provide guidance and support based on biblical principles to young adults in an honest and open manner. Speak to young adults who desire authenticity, while using the anonymity of the digital space to engage privately when needed.
- Plan monthly, in-person young adult meet-ups (advertised online, through partner churches, email, and social media).
- Work with the conference to promote young adult events.
- Offer one-on-one Bible studies as requested, in person and digitally, using free video conference tools.
Leadership
- Train and mentor other young adults to lead in ministry both in person and in the digital space. Equip them to give Bible studies, lead outreach, and get involved in ministry by utilizing digital technologies, empowering them to become digital disciples.
- Provide church-wide visibility and communication about young adult activities.
- Participate on the church leadership team.
- Identify, develop, and implement solutions to strategically meet the needs of young people in collaboration with established youth and young adult ministries.
- Have regular meetings with the pastor or the pastoral staff to report results, as well as give a full report during each board meeting.
Education and Experience:
- Bachelor’s degree (BA/BS) or master’s degree preferred. Religion-related field preferred. Relevant work experience may be considered in lieu of educational requirements.
- 2-5 years experience in youth/young adult ministry preferred.
- Demonstrated mature and growing faith in Jesus Christ.
- Extensive knowledge of principles, policies and beliefs of the Seventh-day Adventist Church and North American Division of the General Conference. This includes knowledge of Church structure and committee procedures.
- Excellent interpersonal skills with strong relationship-building mindset.
- Knowledge and skill in appropriate methods of dealing with human behavior in various circumstances and from different backgrounds.
- Demonstrated strong leadership skills.
- Biblical teaching and preaching ability.
- Moderate to advanced computer and digital communication skills to facilitate ministry activities.
- Basic to moderate understanding of integrated (traditional + digital) marketing strategies and promotion.
- Basic to moderate understanding of video software and editing tools as well as the ability to communicate ideas on camera in an engaging and clear manner.
- Willingness to learn new skills and ability to adapt to changes in digital technology.
- Must be a committed Seventh-day Adventist in good standing with the Church, including regular church attendance, participation, and involvement as well as demonstrated faithfulness in stewardship as understood by the Church and adherence to the Church standards as defined by the Church manual.
Jamie Jean Schneider Domm
Digital Strategist for the North American Division
Don’t just pretend to love others. Really love them. Hate what is wrong. Hold tightly to what is good. Love each other with genuine affection, and take delight in honoring each other. Never be lazy, but work hard and serve the Lord enthusiastically. Rejoice in our confident hope. Be patient in trouble, and keep on praying. When God’s people are in need, be ready to help them. Always be eager to practice hospitality. Bless those who persecute you. Don’t curse them; pray that God will bless them. Be happy with those who are happy, and weep with those who weep. Live in harmony with each other. Don’t be too proud to enjoy the company of ordinary people. And don’t think you know it all! Never pay back evil with more evil. Do things in such a way that everyone can see you are honorable. Do all that you can to live in peace with everyone. (Romans 12:9-18, NLT)
As efforts to censor Christian viewpoints online and in the public space intensify, we may be tempted to respond defensively in a way that doesn’t represent the character of Christ. However, Jesus calls us to be a practical witness, one that puts Him on display in all aspects of our lives, one that is not so easily censored. Jesus sought first to fulfill people’s needs; He then invited them to follow. We can use our digital and social influence to gain insights and focus on meeting the mental, physical, and spiritual needs of those around us. Once relationships and trust are built, we can invite them to “taste and see that the Lord is good,” (Psalm 34:8, NIV). The gospel of action can further our ministry of hope and wholeness, even when words of truth are silenced.
Our integrity, genuine care for others, honor, and faith in Christ can never be taken from us. Our prayers cannot be blocked from reaching God. Christ’s character can never be shut down. By embracing the attitude of a servant first, apologist second, light will shine through us to draw others to the God we represent.
Practically, this means when someone online expresses sadness, anxiety about a life challenge, or excitement about a happy event, empathize with them. Engage with their post and/or send a personal message to let them know you’re with them along the way, that you’re there if they need help. Be consistent in building relationships with others who may have very different beliefs. Once they know how much you care, they are more likely to come and reason with you over truth.
Understanding that acceptance does not mean approval, what if we became known as a people who listened and helped first—without conditions? A people who proactively seeks ways to improve the lives of others in practical, meaningful ways, regardless of who they are and without judgement. What if the Church became a safe place to land regardless of one’s affiliation or interest in faith?
People share a surprising amount of information online. It’s up to us to act upon that knowledge. Modern technology gives us the opportunity to reach into gated communities and closed-off hearts, allowing us to build bridges on common ground. Every post represents a real-life person, their experiences, and their needs. What prayers can we answer by simply paying attention?
The Lord is coming soon because God has made it possible for the gospel to reach the entire world. We can change hearts and minds by living out Jesus both online and offline. When our voices are silenced, know that the Holy Spirit is still at work. Faith requires that we move ahead even when we don’t know how we’re going to reach people. In faith, step out and share God’s love without reservation. Trust God to perform the miracle.
Our integrity, genuine care for others, honor, and faith in Christ can never be taken from us. Our prayers cannot be blocked from reaching God. Christ’s character can never be shut down. By embracing the attitude of a servant first, apologist second, light will shine through us to draw others to the God we represent.
Practically, this means when someone online expresses sadness, anxiety about a life challenge, or excitement about a happy event, empathize with them. Engage with their post and/or send a personal message to let them know you’re with them along the way, that you’re there if they need help. Be consistent in building relationships with others who may have very different beliefs. Once they know how much you care, they are more likely to come and reason with you over truth.
Understanding that acceptance does not mean approval, what if we became known as a people who listened and helped first—without conditions? A people who proactively seeks ways to improve the lives of others in practical, meaningful ways, regardless of who they are and without judgement. What if the Church became a safe place to land regardless of one’s affiliation or interest in faith?
People share a surprising amount of information online. It’s up to us to act upon that knowledge. Modern technology gives us the opportunity to reach into gated communities and closed-off hearts, allowing us to build bridges on common ground. Every post represents a real-life person, their experiences, and their needs. What prayers can we answer by simply paying attention?
The Lord is coming soon because God has made it possible for the gospel to reach the entire world. We can change hearts and minds by living out Jesus both online and offline. When our voices are silenced, know that the Holy Spirit is still at work. Faith requires that we move ahead even when we don’t know how we’re going to reach people. In faith, step out and share God’s love without reservation. Trust God to perform the miracle.
Jamie Jean Schneider Domm
Digital Strategist for the North American Division
Design credit: Brittany McNitt
Traditional marketing and evangelism takes a linear approach, starting with attracting “leads” and eventually aiming to convert people into members. While this strategy worked for a long time, the world has changed dramatically in the past few decades. It no longer makes sense, nor is it effective, to group people together into one-size fits all categories and then take a cookie-cutter approach to encouraging spiritual conversion. In addition, the assumptions we make about people groups can often be misleading or even harmful. Therefore, we must fundamentally change the way we approach evangelism.
Understanding Modern Audiences
Your average person is just as likely to have moved several times, as to have continuously lived in the community they were born, surrounded by a homogeneous collective of people who share the same culture and life experiences. The "simple life" has given way to something more complicated, and, perhaps, messy. But even for those who have never changed their geographical location, people are now globally connected through social media in ways that were unheard of just 20 years ago. What this means is that we now live in a world of intersecting cultures or communities. These cultures are potentially endless in variety, but we’ll unpack a few in the next section on target audiences.
The concept of cultural empathy is well known in the physical mission field. Evangelism experts know that the best way to reach a community or people group is to empower a member of that community to evangelize to their own. Or at the very least, speak the language of the people and show sensitivity and respect to their cultural paradigms. Non-native members of a culture group must sincerely seek to understand the community and reach them where they are in a way that is relevant. We have forgotten this principle when it comes to online evangelism and online communities. While digital evangelism or discipleship is a new concept for the Church, we can remember and apply tried and true bits of wisdom previously uncovered by experienced evangelists and geographically focused missionaries. Digital tools are a way to magnify the reach and impact of traditional and friendship evangelism, not necessarily replacing it. Digital platforms allow us to scale up our efforts in a low-cost way.
The apostle Paul admonishes us to “become all things to all men, that I may by all means save some” (1 Corinthians 9:19-23 NASB 1977). To accomplish this in modern society, our definition of culture needs to be expanded. Many now find themselves between cultures and functioning in multiple online and offline communities simultaneously. The old marketing strategies of putting people in target groups based on a few identifying factors is no longer reflective of reality.
People no longer fit into neat categories based on surface-level descriptors such as location, race, gender, language, and interests. We must connect with audiences on a deeper level based on unifying needs and core values that transcend standard marketing categorizations. Digital tools can enable us to understand the drivers behind the actions, beliefs, concerns, needs, and values of larger groups, better positioning us to serve them in a relevant way. If we can do this, our audiences will be loyal to our Church brand, because we resonate with them at the core of their worldview. We’ll unpack how to better reach, understand, and effectively communicate with target audiences in the next few sections of this guide.
To reach younger generations, we must take an integrated and holistic approach that considers the complexities of modern life and relationships. The components of the traditional model are not dead. Many of these steps are still in play; we just have more resources to reach and interact with people in ways that are relevant to their unique situation. Digital communications is a means to amplify our messages and spiritually feed people seven days a week. In other words, the linear model has given way to a multi-faceted process that can start and stop at various points, with many key entry and engagement points. When we take a holistic approach to understanding our audiences better and use this knowledge strategically to combine traditional with digital strategies, we can fish 24/7 in a much larger pond.
The kingdom of God is an all-day, every-day pursuit. His church should be the same online as offline. After all, church is not a program to watch, but a people to be. Success should not be measured by counting people in a building, but, rather, by whether or not we’re building a kingdom.
The concept of cultural empathy is well known in the physical mission field. Evangelism experts know that the best way to reach a community or people group is to empower a member of that community to evangelize to their own. Or at the very least, speak the language of the people and show sensitivity and respect to their cultural paradigms. Non-native members of a culture group must sincerely seek to understand the community and reach them where they are in a way that is relevant. We have forgotten this principle when it comes to online evangelism and online communities. While digital evangelism or discipleship is a new concept for the Church, we can remember and apply tried and true bits of wisdom previously uncovered by experienced evangelists and geographically focused missionaries. Digital tools are a way to magnify the reach and impact of traditional and friendship evangelism, not necessarily replacing it. Digital platforms allow us to scale up our efforts in a low-cost way.
The apostle Paul admonishes us to “become all things to all men, that I may by all means save some” (1 Corinthians 9:19-23 NASB 1977). To accomplish this in modern society, our definition of culture needs to be expanded. Many now find themselves between cultures and functioning in multiple online and offline communities simultaneously. The old marketing strategies of putting people in target groups based on a few identifying factors is no longer reflective of reality.
People no longer fit into neat categories based on surface-level descriptors such as location, race, gender, language, and interests. We must connect with audiences on a deeper level based on unifying needs and core values that transcend standard marketing categorizations. Digital tools can enable us to understand the drivers behind the actions, beliefs, concerns, needs, and values of larger groups, better positioning us to serve them in a relevant way. If we can do this, our audiences will be loyal to our Church brand, because we resonate with them at the core of their worldview. We’ll unpack how to better reach, understand, and effectively communicate with target audiences in the next few sections of this guide.
To reach younger generations, we must take an integrated and holistic approach that considers the complexities of modern life and relationships. The components of the traditional model are not dead. Many of these steps are still in play; we just have more resources to reach and interact with people in ways that are relevant to their unique situation. Digital communications is a means to amplify our messages and spiritually feed people seven days a week. In other words, the linear model has given way to a multi-faceted process that can start and stop at various points, with many key entry and engagement points. When we take a holistic approach to understanding our audiences better and use this knowledge strategically to combine traditional with digital strategies, we can fish 24/7 in a much larger pond.
The kingdom of God is an all-day, every-day pursuit. His church should be the same online as offline. After all, church is not a program to watch, but a people to be. Success should not be measured by counting people in a building, but, rather, by whether or not we’re building a kingdom.
Digital Evangelism Modified Funnel
Another marketing concept we can use to understand the modern process of evangelism is a funnel, where every person is channeled toward the goal which traditionally has been “become a member.” While people can enter and engage at different levels of the funnel in multiple ways, movement toward (and beyond) this goal is the basic principle of the funnel model. Every single transition involves an ask, either implied or explicit. With every reduction in the funnel size, there is an implied exit of people. Every person has the option of moving forward down the chain, living at a stage for a period of time, or deciding to leave the process altogether. We must give easy calls-to-action and lead participants in a way that makes moving to the next step a no-brainer. Eventually the goal is for members to become active disciples who then become part of the funnel mechanism as content creators, distributors, or engagers as talked about in section 3. This is why this modified funnel fans back out at the base and loops back around. The foundation of this marketing paradigm is built on continuous discipleship and integrated strategies, utilizing a wide range of evangelistic strategies.
The Modern Seeker’s Journey
To help us better understand how the modern world of analog and digital experiences interact to move someone through their spiritual journey, we can consider a systems-thinking tool called journey loops.
“Systems thinking is a holistic approach to analysis that focuses on the way that a system’s constituent parts interrelate and how systems work over time and within the context of larger systems. The systems thinking approach contrasts with traditional analysis, which studies systems by breaking them down into their separate elements… According to systems thinking, system behavior results from the effects of reinforcing and balancing processes” (Margaret Rouse, Techtarget.com). A system is a group of distinct elements that are interrelated and organized to achieve a common purpose or goal.
“Systems thinking is a holistic approach to analysis that focuses on the way that a system’s constituent parts interrelate and how systems work over time and within the context of larger systems. The systems thinking approach contrasts with traditional analysis, which studies systems by breaking them down into their separate elements… According to systems thinking, system behavior results from the effects of reinforcing and balancing processes” (Margaret Rouse, Techtarget.com). A system is a group of distinct elements that are interrelated and organized to achieve a common purpose or goal.
These steps or loops do not necessarily go in order. A seeker can start at any point, skip sections, leap from loop to loop, and even backtrack. Each loop and experience feeds back into the other steps in the process to help reinforce the journey. I personally started in the “Think” (Consideration) loop, then the “Care” (Relationship/Service) loop and then visited a local church as part of the “Do” (Visit/Engage) loop. This causal loop system is not a perfect representation of the process, but it helps visualize what is actually happening in a complex system or, in this case, journey.
In today’s world where people are turning to the internet for answers, the first two parts of the journey are primarily spent in the digital space. Based on the person’s situation, they may or may not transition to an in-person experience, though that is always the one of the goals of this process. However, it’s important to recognize that experiences in the “Care” and “Stay” loops are just as relevant in the digital space. Therefore, we must seek to find ways to extend the Church experience online, because the in-person experience may not always be possible, at least in the short-term.
In today’s world where people are turning to the internet for answers, the first two parts of the journey are primarily spent in the digital space. Based on the person’s situation, they may or may not transition to an in-person experience, though that is always the one of the goals of this process. However, it’s important to recognize that experiences in the “Care” and “Stay” loops are just as relevant in the digital space. Therefore, we must seek to find ways to extend the Church experience online, because the in-person experience may not always be possible, at least in the short-term.
How the Modern Seeker’s Journey fits into the Digital Discipleship and Evangelism Model
Reflecting back on the Digital Discipleship and Evangelism model, we can see how the three roles or types of digital evangelists can work together to help guide a seeker through a journey of spiritual growth.
Distributors help push out content and messages to help initiate the “See” (Awareness) step and can also function within the “Ministry and Discipleship” loop, using digital tools and technologies to share content within their sphere of digital influence, which, in turn, contributes greatly to the “Research and Discovery” stage.
The role of content creators is to package the gospel message and teachings of Jesus into various digital-friendly formats, such as: video, blogs, images, podcasts, etc. The resulting content is vital to the growth and decision-making of a seeker within the “Research and Discovery” loop. This content, combined with the role of engagers, can serve as a catalyst to move a seeker to the “Do” (Visit/Engage) and “Stay” (Become a Member) steps.
Engagers are empathic individuals within an organization, or operating independently, who engage in online conversations for the purpose of building meaningful relationships, better understanding needs, and determining meaningful ways to serve others in the community. The engager role spans across multiple touchpoints in the modern seeker’s journey and plays a vital role in moving a person towards taking an action and, ultimately, to a faith-based commitment. Social media provides a unique opportunity for long-term member care that can enhance and strengthen the relationships your ministry cultivates with members and the community. We know that connection and relationships is what builds a strong faith community and keeps people in the Church. To that end, engagers are vital to the “Loyalty and Personal Connections” loop as well as the “Do” (Visit/Engage) step and even an integral part of securing a seeker’s long-term desire to “Stay” (Become a Member) of a faith community.
Every opportunity to connect is an opportunity to advance the kingdom of God. Our digital voice may be the only opportunity a seeker has to see Christ’s love demonstrated in their life. We as a Church should strive to create connections and take a comprehensive approach to facilitating the seeker experience, treating people online as if we’re talking with them face-to-face. Their online interactions with you should make them want to experience your faith/mission in person. Then, when they to come for that onsite experience, it should be a continuation of the positive relationship that has been built with them online. There should not be a disconnect between how a person is nurtured in the pews and how they are treated online, or vice-versa.
Distributors help push out content and messages to help initiate the “See” (Awareness) step and can also function within the “Ministry and Discipleship” loop, using digital tools and technologies to share content within their sphere of digital influence, which, in turn, contributes greatly to the “Research and Discovery” stage.
The role of content creators is to package the gospel message and teachings of Jesus into various digital-friendly formats, such as: video, blogs, images, podcasts, etc. The resulting content is vital to the growth and decision-making of a seeker within the “Research and Discovery” loop. This content, combined with the role of engagers, can serve as a catalyst to move a seeker to the “Do” (Visit/Engage) and “Stay” (Become a Member) steps.
Engagers are empathic individuals within an organization, or operating independently, who engage in online conversations for the purpose of building meaningful relationships, better understanding needs, and determining meaningful ways to serve others in the community. The engager role spans across multiple touchpoints in the modern seeker’s journey and plays a vital role in moving a person towards taking an action and, ultimately, to a faith-based commitment. Social media provides a unique opportunity for long-term member care that can enhance and strengthen the relationships your ministry cultivates with members and the community. We know that connection and relationships is what builds a strong faith community and keeps people in the Church. To that end, engagers are vital to the “Loyalty and Personal Connections” loop as well as the “Do” (Visit/Engage) step and even an integral part of securing a seeker’s long-term desire to “Stay” (Become a Member) of a faith community.
Every opportunity to connect is an opportunity to advance the kingdom of God. Our digital voice may be the only opportunity a seeker has to see Christ’s love demonstrated in their life. We as a Church should strive to create connections and take a comprehensive approach to facilitating the seeker experience, treating people online as if we’re talking with them face-to-face. Their online interactions with you should make them want to experience your faith/mission in person. Then, when they to come for that onsite experience, it should be a continuation of the positive relationship that has been built with them online. There should not be a disconnect between how a person is nurtured in the pews and how they are treated online, or vice-versa.
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