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#DigitalEvangelism

Growing as Digital Disciples

2/27/2020

4 Comments

 

Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

Growing as Digital Disciples

Content creation, engagement, and distribution are not limited to the official church brand and accounts. Make it a point to reach out to young people and let them know that their talents in this area are highly valued even if they are not part of the core team. Some people just need permission and a little mentorship to realize their talents and passion for personal ministry. Everyone has social influence through texting, messenger applications, email, and social media. Encourage and inspire them to use it to build God's kingdom.

The two primary roles in which digital disciples can serve are as engagers and distributors. For this reason, I have decided to unpack the role of digital disciples here in the guide, in-between these two sections of the digital discipleship and evangelism model.

The Bible tells us to become and make disciples. God calls us all to serve in unique ways. Ellen White encourages us to:
Let every worker in the Master’s vineyard, study, plan, devise methods, to reach the people where they are. We must do something out of the common course of things. We must arrest the attention. We must be deadly in earnest. We are on the very verge of times of trouble and perplexities that are scarcely dreamed of. – Ellen White, Letter 20, 1893
Identify people in your church who can be digital disciples, all on their own, as a means to further the mission of your church. This allows and empowers members to engage in ministry and discipleship in ways that aligns with their passion, spiritual gifts, tools of preference, and personal style. There is a spiritual void online because we are not doing enough individually as members or collectively as a Church. The mission field is wide open, it’s our duty to share the gospel through the tools available to us.

The Great Commission given to us by Jesus Christ states, “Go, therefore, and make disciples of all the nations” (Matthew 28:19). An easy and free way to reach the nations lies in the palms of our hands. When we hesitate to make the gospel message more available, we allow our own human weaknesses and fears to get in the way of our mission. How can we justify this resistance to boldly declaring our faith online? We live in an era of religious freedom with minimal persecution in North America (in contrast to what is happening in other parts of the world). However, the predominant perception among the Church body is that evangelism is an event run exclusively by a specific set of people.

In Exodus 4:2, God asks Moses “What is in your hand?” and tells him to lead the children of Israel to the promised land. To Moses, his staff is simply a tool for directing sheep, but with God’s direction, it becomes an instrument through which miracles are performed. If God spoke to each of us today, we would answer, “a phone,” a “laptop,” or an “iPad.” Most of us have a smart phone that can be used either for distraction or for positive impact. The responsibility of every disciple is to utilize every available resource for God so at the end of the age, when we face our Master, we will hear, “Well done, good and faithful servant!...” (Matthew 25:23). We must commit to work diligently online to share present truth, regardless of who we are and what our official role may be in the Church.

Tips and Ideas for Individual Digital Disciples,
Adapted from growingfruitfuldisciples.com

  • Share your faith through daily digital activities (texting, Instagram, group chats, Snapchat, Facebook posts, blogging, etc.).
  • Invite your online community to join you in learning more about knowing, loving, and serving God.
  • Be willing to humbly share the story of your life as a Christian. For example, share how you've felt God's presence even when you've made poor choices. Honestly tell how you deal with specific challenges with God's help. Explain what guides your choices. Describe the joy and comfort loving God gives you in today's troubled world.
  • Pay attention to what your friends share with you directly and online. Listen with care. Follow up and see how they are doing. Respond to requests for help. Rejoice over their personal victories. Offer to pray with and for them. Record audio prayers and send them to the person throughout the week. Keep track of prayer requests, check back with the person for updates, offer ongoing encouragement, and celebrate God at work in their life. Assess and respond to their expressed needs. Remember, God has called us to serve without judgment.
  • Go out of your way to include and uplift friends and followers who are shunned, ignored, or bullied online.
  • Support your church's ministries with personal resources (time, talent, and finances). Offer to help with online content creation, updating the website, or funding a community outreach social media ad.
  • Reflect the character of Christ in all your digital and in-person interactions with others. Being a disciple involves all of your life, including your life lived online.
  • Pray for guidance to detect where God is calling you to serve. Support those with digital callings.
  • Evaluate the culture of the platform through which you feel called to serve to more effectively reach people within your sphere of influence.

Digital Discipleship Commitments

Grow God's kingdom by:
  • Building networks for friendship, fellowship, and support through your digital influence
  • Looking for physical, mental, social, and spiritual needs within your community
  • Responding mercifully to the discovered needs in a relevant way
  • Acting compassionately on behalf of people who are disadvantaged or at risk
  • Praying for the Holy Spirit to prepare you to reach others for Christ
  • Using your social influence to help tell the world the story of Jesus
  • Being able to give a reason for your faith when asked
  • Using your social influence to share the story of your personal relationship with Jesus
  • Being willing to be humble and honest when sharing your personal spiritual journey

By living out our mission online and exemplifying the character of Christ, we can become social media ambassadors for the gospel, impacting not only our local communities, but the world.
click here for more on digital evangelism and discipleship
4 Comments

Practical Tips for Digital Discipleship and Engagement

2/27/2020

2 Comments

 

Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

Practical Tips for Digital Discipleship and Engagement
Let the members of your online community know through action that you’re fully invested in their lives. This is a Biblical concept found in Romans 12 that can be translated to the modern world.
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As digital disciples, we can live out Romans 12:15 online. Practically, this means when someone online expresses sadness, anxiety about a life challenge, or excitement about a happy event, we can empathize with them. Engage with their post or send a personal message to let them know you’re with them along the way, that you’re there if they need help. Be consistent and purposeful in your relationship-building.

As efforts to censor Christian viewpoints online and in the public space intensify, we may be tempted to respond defensively in a way that doesn’t represent the character of Christ. However, Jesus calls us to be a practical witness, one that puts Him on display in all aspects of our lives, one that is not easily censored. Jesus sought first to fulfill people’s needs; He then invited them to follow. We can use our digital and social influence to gain insights and focus on meeting the mental, physical, and spiritual needs of those around us. Remember, what starts in the digital space can transfer into the real world. Once relationships and trust are built, we can extend our invitation to “taste and see that the Lord is good” (Psalm 34:8, NIV). The gospel of action can further our ministry of hope and wholeness, even when words of truth are silenced or unwelcome.

Our integrity, genuine care for others, honor, and faith in Christ can never be taken from us. Our prayers cannot be blocked from reaching God. Christ’s character can never be shut down or banned. By embracing the attitude of a servant first and apologist second, light will shine through us to draw others to the God we represent. Be consistent in building relationships with others who may have very different beliefs. Once they know how much you care, they are more likely to come and reason with you over truth.

Understanding that acceptance does not mean approval, what if we became known as people who listened and helped first—without conditions—and people who proactively seek ways to improve the lives of others in practical, meaningful ways, regardless of who they are and without judgement. What if the Church became a safe place to land regardless of one’s affiliation or interest in faith?

People share a surprising amount of information online. It’s up to us to act on that information. Modern technology gives us the opportunity to reach into gated communities and closed-off hearts, allowing us to build bridges on common ground. Every post represents a real person, both their experiences and their needs. What prayers can we answer by simply paying attention?
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The Lord is coming soon because God has made it possible for the gospel to reach the entire world. Digital disciples can change hearts and minds by living out Jesus both online and offline.

Empower People: Small Actions, Big Impact

Most ministries or churches don't need big data; we need the power of the people. Instead of relying on heroes who single-handedly change the world, we need groups of people working together to make the world around us, in our local community, better. To generate real impact, we need to start small, realizing that big changes in a small community can have a ripple effect in the wider world.

Jesus spent time with the community to understand and meet people's needs. This is where digital disciples can play an important role.

Train all the generations in your church to:
  • Be intentional online with how they spend their time
  • Pay attention to the posts of their friends/contacts
  • Proactively reach out to friends online or via digital tools
  • Take action in appropriate and timely ways

Develop a Relationship-first, Empathy-first Engagement Strategy

This means redefining our notion of success to include metrics outside of attendance and baptisms.

Examples of questions you can ask to gauge success:
  • How many times did you (or your team) share the love of Christ?
  • How many conversations did you start or engage in on social media?
  • How are you painting a more authentic picture of yourself, faith, or the church?
  • How are you building relationships?
  • Do you better understand the needs of those you are connecting with online?
  • Have you found meaningful and practical ways to help people?

These questions represent personal ministry opportunities that anyone in the church can pursue through their social influence.

Invest the time to build a team. Build a committee of digital disciples who are available to respond to all online comments and messages to your ministry promptly and in a meaningful way, while being human.

This also means responding to messages in your inbox. Be the voice that answers back quickly when someone reaches out for help. If someone sends your ministry an email or messages your ministry with a prayer request, a challenging question, or a personal crisis, they should not have to wait more than one business day for a response. Even if you can't answer their question right away, it's vital to let them know that you received their message, are praying for them, and will have a response or resources for them shortly.

Christ-like care and an empathy-first engagement checklist:
  • Treat online conversations like real-life conversations
  • Respond in a meaningful way
  • “Like” or react to comments
  • Follow conversations and actively participate
  • Ask questions
  • Seek to understand people and their needs
  • Be authentic and transparent
  • Build trust and strive to break down the perceived barrier between the individual and your “corporate brand” (a.k.a. big Church)

Create Opportunities for Prayer in the Digital Space

I saw that every prayer which is sent up in faith from an honest heart will be heard of God and answered, and the one that sent up the petition will have the blessing when he needs it most, and it will often exceed his expectations. Not a prayer of a true saint is lost if sent up in faith from an honest heart. – Testimonies for the Church, volume 1, p. 121 
Even among the skeptical, there is a longing for someone to care enough to pray for us personally. Social media is a powerful tool for soliciting prayer requests and following up on those requests. Prayer can be just one “like,” comment, or message away. Online communication lowers the barrier to asking, making it easy for people to reach out when they can’t bring themselves to do it face to face.

I can personally attest to how sending recorded prayers can be a powerful way to minister to others. In the wake of a recent tragedy, I found myself asking, “What if we went beyond ‘thoughts and prayers’”? It happens all the time: a friend posts online that they lost a loved one or something else bad happened. We press the “like” button and carefully scroll over to the sad emoji. Then we type below “thoughts and prayers” or something similar.

We’re sincere about it, too. The person is in our thoughts, and we are praying for them. But we can take it one step further. What if they could hear us pray for them? It impacts people so much more when they hear someone petitioning God on their behalf. In times of crisis, they may not be able to answer the phone, or they may not want to talk to anyone. They can still hear us pray if we send audio recordings of our prayers. This can be done on most smart phones and messaging apps. It’s personal and intimate. That extra step that we take to invest in another can have a much more meaningful impact than the standard social media response.

Some additional ideas to use digital tools for prayer include:
  • Create digital groups for prayer (Facebook, What's App, Slack)
  • Host live video sessions weekly to take live prayer requests and pray for people live (YouTube, Instagram, Facebook, etc.)
  • Message prayer request contacts weekly to remind people that you're praying for them
  • Follow up by sending recorded audio prayers so they can hear you pray for them (or call, FaceTime, etc.)
  • Place ads to solicit prayer requests via Facebook messenger
  • Create weekly prayer posts and personally respond to every person who requests prayer
  • Send prayers and receive requests via Snapchat

Remember to keep track and follow up regularly. Being intentional will not only impact the lives of those you minister to, but will also strengthen your own belief in prayer as you witness it in action. You may not get updates from everyone, but be patient and persistent with all your digital discipleship and engagement efforts.

Additional guidance for assessing your online engagement for ministries:

  • Check daily for comments, questions, and messages and respond in a timely manner. Not every comment needs to be answered, but you are encouraged to “like” them. Don’t forget: engaging with positive comments or messages is an opportunity to affirm and strengthen a relationship. Sometimes, legitimate inquiries or simple misunderstandings are expressed that can open an opportunity to serve the needs of members by providing clarification or rectifying the situation.
  • Comments that are offensive should be deleted or hidden immediately, but do not automatically delete negative comments. These are an opportunity to listen and respond to the needs of the community. Depending on the situation, respond publicly to the person or via direct message. Use your discretion. Remove spam posts accordingly.
  • Talk with, not at your audience. Follow the conversation and actively participate. Seek to understand their needs, ask questions, and respond in a meaningful way.
  • Frame every response with the salvation of others as your number one priority. Be diplomatic, professional, and empathetic. Never respond to a negative comment out of anger, and do not take negative feedback personally. Reflect the values of the Church at all times.
  • Redirect people to the proper resources and or departments when needed. Follow up to make sure they received an answer or help with their question.
  • If a person seems volatile, do not respond, and hide the comment. If the person is aggressive, block or mute them if needed.
  • If the person is a victim of a crime, abuse, or other forms of violence, direct them immediately to the proper authorities and resources found here: https://www.enditnownorthamerica.org/get-help
  • If a person appears suicidal, direct them to the national suicide prevention center: https://suicidepreventionlifeline.org/
  • For more guidance on how to respond to comments online regarding your ministry, refer to our Assessing Your Response Guide for Social Media below.
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2 Comments

What Does a 360° Community Care Strategy Look like?

2/26/2020

1 Comment

 

Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

Community Care Strategy for Digital Discipleship

The Proper Care and Feeding of Followers

Social media is a valuable tool for listening to the needs of your audience and building relationships. However, simply having a social media presence is not enough anymore. Your audience expects a response when they engage with you online—often within a few hours.
Your goal in using social media for ministry ultimately should be to understand and fulfill a need, making a tangible impact in the real world. This means listening and taking action on a daily basis.
How your online followers perceive your ministry influences their perception of not only the Adventist Church corporately, but God. Your digital voice may be the only opportunity your followers have to see Christ’s love demonstrated in their life.

Strong digital brands create connection and take a comprehensive approach to the member experience. Treat your audience members online as if you’re talking with them face-to-face. Their online interactions with you should make them want to experience your faith/mission in person. When they come to you for that personal experience, it should be a continuation of the positive relationship you’ve built with them online.

Every opportunity to connect is an opportunity to advance the kingdom of God. Do not waste your digital influence. Social media provides a unique opportunity for long-term people care that can enhance and strengthen the relationships you cultivate with members, as well as the community your ministry serves.

People search online for answers to their problems—what better place for the Church to engage them?

If someone approached you in person and told you about a struggle or loss, you would respond, right? But when people pour out their hearts online to you or your ministry, are they getting a timely and meaningful response? Does your church or ministry have a team who is dedicated to responding to people online and providing a network of support? Not everyone is ready to walk through the doors of your church, but we can still show them God's love through the care we provide online.

Your digital content may answer some of their needs or questions, but not all. Be the voice that answers back and engages with them in a meaningful way. This is what we call a 360° community care strategy.

According to the Sprout Social Index, 90% of surveyed people have used social media in some way to communicate with an organization. What’s more, over a third (34.5%) said they preferred social media to traditional channels like phone and email. Like Christ, we should be willing and prepared to meet people where they are, and today, that is frequently online.

360° member/community care includes addressing the negative. By being actively engaged online, you have the opportunity to turn negatives into positives by addressing issues and resolving problems promptly. This is especially relevant to younger generations, who naturally turn to social media first to share their thoughts and feelings. Through a culture of online customer service and digital discipleship, you can build a reputation as an organization that truly cares about its members and the community it serves.

Nearly half (46%) of people have used social media to “call out” or complain about a business. That number jumps even higher when you slice the data by generation. Unsurprisingly, millennials are quick to take their frustration to the keyboard—56% of them have complained or called out brands on social media. That means that millennials are 43% more likely to call out a brand on social media than other generations (sproutsocial). Therefore, we should endeavor to be present in the digital spaces where millennials and younger generations are likely to express their dissatisfaction with religion, the Church, or the daily struggles of life. This affords us the opportunity to not only gain a better understanding of the challenges they face but also to intervene in a positive way that can prevent them from leaving the Church or bring them into a community of faith.
We underestimate the power we hold in our online content. Used correctly, social media can help us connect with and mobilize an unbelievable number of people, and the community created there drives real-world changes.
– Kaleb Eisele, Humans of Adventism

Do not underestimate the power of engagement. There’s no ROI (return on investment) without it!

Invest the time. Build a committee of digital disciples who are available to respond to comments and messages online promptly, while being human. That means engaging with a personal tone that conveys Christ-like care. It will pay dividends for your mission. By living out our mission online and exemplifying the character of Christ, we can become social media ambassadors for the gospel, who eagerly share our content and messages online.
 
Engagement is a Personal Ministry Opportunity.
This is not a job for one person or just for pastors. Too often, pastors are burdened with the responsibility of managing the day-to-day functions of their church while also doing all the work evangelizing to the community. When we leave all the ministering duties to the pastor or elders, we limit the opportunities for church members to grow as disciples. Engagement is a personal ministry opportunity for non-techie, nurturing individuals to be involved in digital discipleship and evangelism on an ongoing basis, from anywhere.

Leaders can divide their teams into three groups based on connections, interests, and talents.
  • People dedicated to connecting with church members online and responding to their needs
  • People dedicated to responding to comments, questions, and needs directed to the church in the digital space
  • Trained digital disciples who intentionally build relationships with non-members online and look for opportunities to serve
 
Digital interactions should be treated like real-life conversations in which we respond to audience interactions, share community-generated content, and “like” or react to comments. Engagers should follow relevant online conversations and actively participate in a Christ-like manner. Digital disciples should seek to understand their audience’s needs and respond in a meaningful way. Building online relationships can impact brand awareness, trust, financial support for ministries, and more. The goal is to break down the perceived barrier between the individual and your corporate brand. Strive to be authentic and as transparent as possible. This is how you build trust and authenticity.

Brands are Communicated, Not Just Created

A brand is based entirely on a person's experience. Think holistically about your engagement strategy, and remember that evangelism is more effective when it is built on a relationship. Therefore, our online identity or Adventist brand and faith must go beyond what we know and the message we have to share; it must be based on how much we care if we are serious about digital evangelism. We must change the way we use social media. Aim to create conversations and meaningful community that bridges the gap between the digital and the real world. Then be prepared to meet in the real world. Remember, brand touchpoints all work together.
There should be no disconnect between how a person is nurtured in the pews and how they are treated online, and vice versa.
Social media is an extension of our church brand and voice online. Our brand is how our church is perceived. As stated previously, our online interactions with people should make them want to experience our faith/mission in person. Then, when they come for that onsite experience, it should be a continuation of the positive relationship you've build with them online. Therefore, your church greeters and hospitality teams are also part of the engagers team. They are the onsite church ambassadors, and the atmosphere they create is vital to the visitor/member experience.

How our online community perceives us influences their perception of not only the Adventist Church corporately but God. Our digital voice may be the only opportunity they have to see Christ's love demonstrated in their life.

The Church should be the clear leader in people care.

Major corporations know that customer service is the key to long-term growth. Loyalty comes when organizations (brands) help people solve problems and address their felt needs.
Our mission is to maximize the highs; minimize the lows. Loyalty is created when brands help people solve problems and address their felt needs. The Church should be a clear leader in member and visitor experience as well as in people care. Remember that approximately a quarter of people are in crisis at any given moment in North America. We should be using digital tools to understand perceptions and needs to determine the most meaningful ways to serve.

Investing time can make a huge difference in the health of the local church and its ability to effectively build relationships with the community it serves. When we use our social influence to listen and ask simple questions like, “Are you okay?” or “How can I help?”, the intentionality behind our interactions becomes a powerful witnessing tool. Whether from a personal account or a ministry account, engaging in genuine conversations online is a means to live out Christ’s example of meeting people where they are and tending to their needs. We embody the spirit of the good Samaritan every time we respond to a cry for help. A 360° community care strategy is one that is driven by purposely reaching out to whoever we encounter online.

I believe that the next great awakening will be a digital one. We have the ability to preach and live out the gospel in view of millions of people, so let’s do it. We need every single one of us to commit to being a digital disciple within our sphere of social influence, using social media and digital tools as vehicles to reach out and care for God’s children.
click here for more on digital evangelism and discipleship
1 Comment

How to Create Opportunities for Prayer in the Digital Space

2/20/2020

7 Comments

 

Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

How to Create Opportunities for Prayer in the Digital Space
I saw that every prayer which is sent up in faith from an honest heart will be heard of God and answered, and the one that sent up the petition will have the blessing when he needs it most, and it will often exceed his expectations. Not a prayer of a true saint is lost if sent up in faith from an honest heart. – Testimonies for the Church, volume 1, p. 121 
Even among the skeptical, there is a longing for someone to care enough to pray for us personally. Social media is a powerful tool for soliciting prayer requests and following up on those requests. Prayer can be just one “like,” comment, or message away. Online communication lowers the barrier to asking, making it easy for people to reach out when they can’t bring themselves to do it face to face.

I can personally attest to how sending recorded prayers can be a powerful way to minister to others. In the wake of a recent tragedy, I found myself asking, “What if we went beyond ‘thoughts and prayers’”? It happens all the time: a friend posts online that they lost a loved one or something else bad happened. We press the “like” button and carefully scroll over to the sad emoji. Then we type below “thoughts and prayers” or something similar.

We’re sincere about it, too. The person is in our thoughts, and we are praying for them. But we can take it one step further. What if they could hear us pray for them? It impacts people so much more when they hear someone petitioning God on their behalf. In times of crisis, they may not be able to answer the phone, or they may not want to talk to anyone. They can still hear us pray if we send audio recordings of our prayers. This can be done on most smart phones and messaging apps. It’s personal and intimate. That extra step that we take to invest in another can have a much more meaningful impact than the standard social media response.


Some additional ideas to use digital tools for prayer include:
  • Create digital groups for prayer (Facebook, What's App, Slack)
  • Host live video sessions weekly to take live prayer requests and pray for people live (YouTube, Instagram, Facebook, etc.)
  • Message prayer request contacts weekly to remind people that you're praying for them
  • Follow up by sending recorded audio prayers so they can hear you pray for them (or call, FaceTime, etc.)
  • Place ads to solicit prayer requests via Facebook messenger
  • Create weekly prayer posts and personally respond to every person who requests prayer
  • Send prayers and receive requests via Snapchat

Remember to keep track and follow up regularly. Being intentional will not only impact the lives of those you minister to, but will also strengthen your own belief in prayer as you witness it in action. You may not get updates from everyone, but be patient and persistent with all your digital discipleship and engagement efforts.

7 Comments

What Does Community in the Digital Space Look Like?

2/11/2020

1 Comment

 

Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

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Gorgeous2God is an online ministry dedicated to the difficult issues that teenage girls face. The content is relevant, tackling issues and topics that many don’t feel comfortable talking about in church. As of the writing of this guide, the ministry has over 45,000 followers on social media, millions of impressions, and over 200,000 video views. These stats are great, but the real value in something like Gorgeous2God is not the number of likes; it’s in meeting a very real need and filling a spiritual void for our teens, who have challenges today that older generations didn’t have to face. The advent of the digital age has made navigating young adulthood more complicated, and youth are often left to deal with their problems alone. The need for this ministry is great.
The #gorgeous2god blog has given teen girls a place to search for answers to the challenging questions they face about love, life, health, and faith. I have met so many young girls who are hurting and looking for someone to listen—girls who are suicidal, becoming dependent on alcohol, or who have just shut down completely.

This was the reason we created the Confidential Q & A section of the blog: girls can write in anonymously about anything they are struggling with, and they are answered by a Christian counselor who can show them compassion and offer sound advice without judgment. 

—Erica Jones
Assistant Director of Women’s Ministries, North American Division
 
The confidential Q&A part of this ministry serves to create a support system, offering crisis help and community care management. It is the top-visited page on the website, and girls write in from all over on a range of topics, including self-harm, sexuality, loneliness, depression, anxiety, and relationships. When they have nobody they can trust or talk to, Gorgeous2God has given young girls a safe place for Christian guidance on real-life issues.

The impact of this ministry is felt through countless testimonials:

This [person’s question] resonated with me on a such a deep level. It's as if this question and response was written just for me. Please keep me in prayer, too, as I struggle with the same temptations.

“This post popped up on my feed at just the right time in my life. It's almost as if you knew my life exactly. Thank you for writing this. Truly, thank you.”


What if every church offered a safe place without judgment?

Too often, Christians wall themselves into a protective bubble and don’t know how to respond to the difficult realities people face daily. Unfortunately, the feedback that many teens receive feels like it’s coming from a position of moral superiority, leaving them feeling judged and isolated.
When we offer a place where people can share without fear of condemnation, where we listen more than we talk, where our advice stems from understanding and compassion rather than moral judgments, they find that the
Church—faith—is relevant.

— Erica Jones
Assistant Director of Women’s Ministries, North American Division

It’s a privilege and a great responsibility when people come to us for answers. It’s not just community members either. Church members are not immune to the struggles and temptations of life. Let’s give people a safe place to land by demonstrating Jesus’ love and compassion for them. The Church should be seen as a place for sinners to find community and help. This is what we should be known for.  


Pay attention to cries for help

As a church body, we need to pay attention to cries for help. Every individual has some social influence and can actively use this influence to improve the well-being of others. In a famous example, the actor Pete Davidson from Saturday Night Live (SNL) posted online: “I really don’t want to be on this Earth anymore.” This alarming post resulted in a spur of online messages, phone calls, and people showing up in person to check on him and provide encouragement. Not everyone is famous with millions of followers to analyze their every comment and post, but they are no less valuable to God. The Church body should be setting the example in this kind of community care. It’s not uncommon for people to post a cry for help online. If we use our sphere of digital influence to stay connected to our friends and community, we can be there when people need us by simply paying attention and taking action.

The following are two actual Instagram posts from a friend of mine, who normally shares only her social media best. These tipped me (and others) off that something was very wrong, and we were able to reach out to her in a timely manner to provide the necessary support. Because we had invested time in building a relationship with her in person and online, we recognized this radical departure in posting behavior as a warning sign.

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When you invest in building relationships, you can better recognize warning signs and know how to respond.
When a church member makes a cry for help online, is the Church body paying attention? We should work to extend the church experience beyond the confines of time and space in a building to an involved community that provides 24/7 support not only to members but also to our broader contacts. We are our brothers’ and sisters’ keepers. We must really listen and take time in a busy world. We must also go online with purpose, not just for amusement and to pass time. By being intentional, we can make meaningful and measurable differences in people's lives. To be effective, churches should cultivate and nurture healthy communities, both analog and digital, both within the church and in the community, thereby better positioning ourselves to provide a ministry of healing and broad networks of support.


Recommended action steps:
  • Pay attention
  • Notice changes in posting behavior and/or language
  • Take action/reach out (text, email, call, meet, etc.)
  • Ask questions; never assume
  • Assess the situation; determine causes and factors
  • Listen
  • Encourage and uplift
  • Pray for and with the person
  • Ask them, “what can I do to help?”
  • Continue to follow up week after week
  • Continue to assess the situation and find ways to help/encourage
  • Repeat as long as necessary
  • If the person is a victim of a crime, abuse, or other forms of violence, direct them immediately to the proper authorities and resources found here: https://www.enditnownorthamerica.org/get-help
  • If a person appears suicidal, direct them to the national suicide prevention center: https://suicidepreventionlifeline.org/

How does community building work in the digital space?

Community building in the digital space works in much the same way as in the physical world. Expert evangelists tell me that the most effective form of evangelism is friendship evangelism. Digital tools simply allow us to scale up friendship evangelism, but this takes getting out of our comfort zone and being intentional about interacting with people, paying attention, and following up in meaningful ways. This kind of outreach can involve every member of the Church, using the communication tools each individual feels the most comfortable with.

Scale up friendship evangelism by:
  • Being connected through social media and other digital tools
  • Learning more about people's lives through social media in addition to socializing in person
  • Taking the time to engage and show interest
  • Using digital tools to inform and invite friends to fellowship opportunities/events
  • Taking advantage of opportunities to serve people by better understanding their expressed needs, for example, help with moving, distress after loss of a loved one, etc.
  • Starting meaningful conversations
  • Listening more than you speak
  • Utilizing digital tools to follow up and stay in contact with people

Give them Community, Love, and Support

It all starts by connecting with the people you meet inside and outside the Church, understanding that not all online relationships have to remain in the digital space. The closer we get to people, the more involved we can be in their lives, and the more influence we can have. Our goal should be to take them from the digital experience to an in-person experience whenever possible. When we seek daily to serve and uplift others, our faith can have a real-world impact that is relevant to all ages.

According to The Knot, 19% of brides met their spouse online in 2017, making online dating an increasingly popular way to meet prospective partners. It's natural for us to first connect with people in the digital space before developing more meaningful relationships. The Church shouldn't shy away from this change in culture. Digital discipleship is an opportunity for those gifted in fellowship to build relationships and trust within the local community and beyond.
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What’s the Role of Engagers?

2/11/2020

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Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

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Being listened to is so close to being loved that most people cannot tell the difference.
​—David Oxberg

Engagers are at the front lines of mission and can serve as a powerful mechanism for community care. These empathetic individuals can operate within an organization or independently to engage in online conversations for the purpose of building meaningful relationships, understanding needs, and determining meaningful ways to serve others in both local and online communities.
​
Every opportunity to connect is an opportunity to advance the kingdom of God. Let’s not waste our digital influence. Social media and digital tools provide a unique opportunity for continuous people care that can enhance and strengthen the relationships you cultivate with church members as well as with the community your ministry serves.

Why do we need engagers?

​When we consider the roots of the ten leading causes of death (diagram below), we can see eight opportunities for the Church body to improve the well-being of others. These eight root causes—stress, a sense of meaningless existence, lack of information/education, anger and frustration, loneliness and social isolation, low self-esteem or self-worth, economic disparity, and helplessness and emotional despair—can be addressed through the corporate Church’s messages of hope and wholeness as well as the local church’s ability to directly meet the physical and emotional needs of people. 
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The Curious Case of Roseto, PA

​A real-life example of the potential impact of addressing these root causes can be found in the book Outliers by Malcolm Gladwell. He begins the book with the story of an Italian immigrant town in Pennsylvania, whose population was made up entirely of Italians from Roseto, Italy. Due to prejudice, it was common for Italian communities during the early to mid-1900s to develop separately from the general population. The people of Roseto, PA smoked heavily, 41% of their calories came from fat, and many struggled with obesity. Yet they were able to avoid the main causes of death. An extensive study was done of this community, and the secret wasn’t diet, exercise, genes, or location. In fact, extended family living elsewhere in the United States did not enjoy the same low rates of disease. 
There was no suicide, no alcoholism, no drug addiction, and very little crime. They didn't have anyone on welfare. Then we looked at peptic ulcers. They didn't have any of those either. These people were dying of old age. That's it.

Virtually no one under 55 had died of a heart attack or showed any signs of heart disease...death rate in Roseto was roughly half that of the US...the death rate from all causes...was 30–35% lower than expected. —Malcolm Gladwell, Outliers
My mother’s family is Sicilian, and I can personally attest to how extraordinary the health of this community was in comparison to that of other Italian-Americans. Italians in the United States tend to eat more meat, more dairy, fewer fresh vegetables, and less fruit than other Americans, and they favor white bread over whole grains; they also tend to suffer from chronic or severe heart issues. This is in sharp contrast to Italians living in Italy, whose health benefits greatly from a more plant-based, Mediterranean diet. However, growing up, we were taught to believe that Italians “just have bad hearts” and that we were genetically predisposed to have strokes and heart attacks. Recently, a man I had grown up with passed away suddenly at age 36. He appeared healthy, but his heart stopped while he was sleeping. Shock rippled through the Italian community followed by knowing nods of acceptance that it’s really not that uncommon among us. So, what is the difference between the Roseto community and the community I grew up in?
​
When the researchers looked beyond the individual and started looking at health in terms of the community, they found something fascinating. Extended family clans formed the foundation of the town’s social structure. Three generations lived under one roof, people stopped on the street and talked, neighbors took care of neighbors, grandparents were respected, and the people of Roseto were unified through church and civic engagement. 
...The Rosetans had created a powerful, protective social structure capable of insulating them from the pressures of the modern world. The Rosetans were healthy because of where they were from (paesani culture), because of the world they had created for themselves... —Malcolm Gladwell, Outliers
​In other words, they avoided illness because they had transported their communal, village way of living—embodied by the paesani culture of Italy—to their new home, whereas the Italian community of my childhood has become disconnected, individualized, and distant, only gathering together at the American Italian Society for major holidays. 
...the values of the world we inhabit and the people we surround ourselves with have a profound effect on who we are. —Malcolm Gladwell
​To live out our faith and mission in the modern world, we have to be counter-cultural by striving to build healthy communities and support systems. While family and community structures have broken down, the Church, with some effort, can rebuild some of what has been lost to meet the physical, emotional, and spiritual needs of people. While the world has changed, people, fundamentally, have not. We still need each other. Digital tools and technologies offer a way to build meaningful relationships in a busy modern world. This takes empathetic and intentional people who can use their digital influence to uplift and connect with others. 
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Basic Principles for Creating a Strong Social Media Post

2/11/2020

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Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

Basic Principles for Creating a Strong Social Media Post
While understanding your audience and developing a content strategy takes a lot of effort, constructing your social media posts is actually pretty straightforward and mostly formulaic. Once you have your content planned out and your target audience determined, there are basic principles to follow to maximize effectiveness across any channel. Even as the technology changes, these principles will largely stay the same. In this section we’ll cover how to create posts and write messages for social media that effectively communicate with and engage your target audience.


Main principles for creating a post (also applies to paid ads):
  • Get to the point & focus your message.
  • Less IS MORE (think snackable content).
  • Include a call-to-action (should reflect goals/objectives).
  • Include a link (so taking action is easy).
  • Limit text in images & use high quality images.
  • Video is king.
  • Use the lingo of the platform.
  • Be honest; no bait-and-switch.
  • Include captioning on videos and always provide context.
  • Tag relevant accounts. This increases your reach and encourages partners to share.
  • Use relevant hashtags.

Visit SDAdata.org/social-media-resources for a complete cheat sheet to writing for specific social media platforms.


Guidelines for choosing good visuals (also applies to paid ads):
  • Keep it visual; less text is more.
  • Optimize your images for each platform.
  • High quality (take your own or use stock images).
  • Consider the “Rule of Thirds.”
  • Invoke an emotional response/tell a story.
  • People are attracted to bright colors and group shots.
  • Keep a consistent look, brand, and color/font palette (see Branding for Ministry).
  • Be creative.
  • Use contrast to help your image stand out.
  • Keep it simple.

It’s okay if you don’t have a designer on your team to help you create compelling visuals. While proper Photoshop & design training is a valuable asset in communication and should be utilized if at all possible, you are not limited to bad graphics, even if your skillset or resources are limited. 

There are a lot of FREE or low-cost web-based tools out there like Canva with pre-made templates for social media images. If you’re short on high quality images, there are also stock photo resources available online where you can get professional images for free or very low cost.

When laying out your images and designs, utilize the “Rule of Thirds.” This guideline divides an image into nine equal parts. Important elements of the image are placed along (or near) intersecting lines. This helps create tension, energy, and increases interest.  
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Visit SDAdata.org/branding-image-design-resources for guidance on free and low-cost stock images, design tips, and branding guides. 

General Tips for Getting Your Social Media Posts Noticed

  • List posts perform wellThis content allows for a highly shareable headline for an article or video: “7 Ways to Reach Young Adults,” for example. People love that list posts are highly skimmable and offer clear takeaways. This is what we consider “snackable content.” Snackable content is short content that is easily understood, quickly consumed, and memorable.
  • Use “you” and “your” frequently.
    These words tell a person’s brain that this message is about them—which draws them in.
  • Enable your readers to envision a better life.
    If readers believe they will learn how to do something better, get an answer to that nagging question, or have their mind blown, they will be more likely to stop and pay attention, as well as share.
  • Slightly alter headlines for different channels.
    By reflecting the culture and expectations of each platform, you’re more likely to connect with your audience.
  • Tug at emotions. Validate people and let them know you’re here to help.
    Acknowledge your audience’s felt needs and tell them how your content addresses their situation. Create conversations, answer questions, solve problems, and address their pain points. Ask questions; even venture assumptions, such as “Feeling stuck?” or “Life is tough.” Then offer solutions. Do this without asking for anything in return. Build a relationship based on your service to the community. Refer to element 3 in the previous section on writing for online audiences.
  • Stay real and conversational.

When in doubt, write as though you are writing to a friend. Refer to element 2 in the previous section on writing for online audiences.


Example: Feeling defeated? Marriage is hard and you're struggling. We're here for you. Join us for a free seminar. Click here to register in advance and get a free book with 5 practical tips for improving your marriage. 

Guidelines for Choosing Hashtags

A hashtag is simply a way for people to search for posts on social media that have a common topic and to join or being a conversation. You may recognize it as the pound sign, or if you're a musician, a sharp sign. Hashtags can be used in many platforms such as Facebook, Twitter, and Instagram. When searching for hashtags on a particular platform, like Twitter, your results will only be pulled from Twitter. To see posts with the same hashtag on other platforms, you must search them separately. Instagram posts with the highest number of engagements have 11 or more hashtags attached.

The ability to create a collective conversation has made hashtags a vital tool for reaching and engaging audiences that share a particular interest. For maximum impact and reach, use a combination of three types of hashtags:
  • Popular. These are widely used or trending hashtags. You can find these in the trending section of Facebook and Twitter or use sites like trendsmap.com. Make sure your hashtags will actually yield results—sometimes people make up hashtags that are never searched, and therefore will not increase your reach. Instead, search for popular hashtags relevant to your post, and use them.
  • Niche hashtags. These hashtags are less common and tend to reach a targeted audience. For example, to reach the Adventist community you should use hashtags like: #Adventist, #SeventhdayAdventist, #NADadventist, #SDA, #SDAchurch and #HappySabbath.
  • Branded hashtags. These hashtags should be unique to your brand, not used by anyone else, and should reflect your message in less than 20 characters. Branded hashtags are a great way to reinforce your brand, start a themed conversation, and create a curated stock of content that tells your story. They also enable your audience to engage with you, contribute to the conversation, and become part of a collective story. #DigitalEvangelism and #enditnowNAD are examples of branded hashtag, and you can use them to engage directly with the ministries.
 
TIP: Hashtags aren’t used much on Facebook. The platform’s current search capability (as of 2020) isn’t polished and, often, relevant posts don’t show up when searched. It doesn’t necessarily hurt to add a couple hashtags on Facebook to help people understand what you’re talking about or reinforce branding. In general, take advantage of hashtags on Instagram and Twitter.
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Download the Hashtag library to help with your hashtag strategy. 

Anatomy of a Strong Social Media Post

Use the following format to write a practice post for your ministry and brainstorm visuals. Follow this format for each platform the message will be posted to.
 
Message (Copy):
  • Teaser language (1-3 sentences):
    ______________________________________________________________________________
  • Call-to-action:
    ______________________________________________________________________________
  • Link:
    ______________________________________________________________________________
  • Relevant hashtags (if applicable for the platform):
    ______________________________________________________________________________
  • Relevant accounts to tag (if applicable for the platform):
    ______________________________________________________________________________

Visual/media: Use the following space to determine if your visual is well suited to your message and goals. (Applicable to either pictures or video.)
  • What mood or emotion are you trying to convey?
    ______________________________________________________________________________
  • What mood or emotion are you trying to evoke in your audience?
    ______________________________________________________________________________
    ______________________________________________________________________________
  • What story are you trying to tell?
    ______________________________________________________________________________
  • Is the message of the visual focused and clear?
    ______________________________________________________________________________
  • Does your chosen visual tell a story? What is it? Does that story align with your message?
    ______________________________________________________________________________
  • Does your chosen visual fit in with your overall look and branding?
    ______________________________________________________________________________
  • Will your visual stand out in the newsfeed, stopping the viewer from scrolling past your message? What can you do to make it stand out?
    ______________________________________________________________________________
  • Is the visual clear and easy to see on a small screen?
    ______________________________________________________________________________
  • Is the visual easy to understand without much context?
    ______________________________________________________________________________
  • Is text on the image or video easy to read on a small screen?
    ______________________________________________________________________________
  • Does the visual help inspire the viewer to take a specific action?
    ______________________________________________________________________________
Download the Creating Strong Social Media Posts Fillable Workbook
File Size: 1180 kb
File Type: pdf
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Examples:

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Writing Effectively for Online Audiences

2/10/2020

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Jamie Jean Schneider Domm

Digital Strategist, Social Media + Big Data, North American Division

effective writing for online audiences
Even the best writers must adapt their style for online writing.

While learning the rules and best practices of academic or journalistic writing creates a solid educational foundation, online writing requires a completely different style and approach to get the point across as quickly, clearly, and effectively as possible.

Copy that’s written for an online audience may seem too simple, even formulaic, since this type of writing is more casual and straight-forward. However, years of research proves its effectiveness in the digital space.

Bottom line: the goal of writing online content is to connect with the reader, not elevate the author. It’s about meeting the reader where they are and giving them the information they seek, all while “desiring their good” (sound familiar? MH, 143).
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In other words, it’s not about us; it’s about those we are seeking to serve. As you read through this section, remember: 
Good communication is when you communicate in a way your audience understands. 
Writing for an online audience is not the time to communicate in a way that highlights the author’s vocabulary or intelligence. Our goal is always to uplift Christ first, and this means putting self aside in all aspects of ministry and prioritizing the needs of those we serve. We should endeavor to meet people where they are, on the platforms where they spend their time, in the way they prefer to consume content, and with language they can connect with.

9 Principles for Writing Strong Online Content

1) Remember the four primary purposes for online writing (content evangelism).
Effective online writing has at least one of the following primary goals. This is especially true for content marketing/evangelism, which requires consistent production and distribution of quality content to attract, engage, and nurture an audience.

The four purposes are:
  • To inform your readers about a topic of interest, providing new information—or old information—with a unique twist, new application, or original perspective. Aimed at providing value, this type of content makes the reader feel like they’ve become more knowledgeable because of engaging with your content.
  • To educate your readers with answers to their questions or solutions to their problems. This can demonstrate authority while also providing a service to your audience. Most educational article titles start with “How” or “How to” or “Learn.” You can also use videos, quizzes, courses, step-by-step guides, checklists, eBooks, white papers, handbooks, reports, and more to provide your audience with educational content.  
  • To entertain people who are searching for something lighthearted to pass the time, or who need a pick-me-up. This type of content can even inform or educate in a fun way, but without demanding too much brainpower. Entertaining content is often viewed while on a commute (when the reader is not the driver!), in waiting rooms, between classes, on breaks at work, while waiting for an event to start, or on the couch, winding down after a long day. Here you’ll want to utilize forms of content such as quizzes, games, polls, short videos, memes, or humorous writing.
  • To inspire your readers to take an action, such as changing a habit, sharing a post, registering for your event, signing up for a free resource, supporting your cause, or donating. Inspiring content targets emotions, stirring up feelings of agitation which could be positive (excited, emboldened) or negative (angry, shocked). However, this type of content must be used carefully. Emotional content performs poorly if the reader perceives it to be overblown or insincere. Always strive to be realistic and authentic. When possible, first test your content on a smaller audience before scaling up the reach of your articles or posts.

2) Write like you’re talking to a friend: conversationally.
The best online writing is conversational, yet straightforward. Think about how you’d explain something new to someone you know, and write just like you would speak (minus tics, fillers, and mannerisms).

You wouldn’t waste time on flowery, poetic words, and you’d try to relate your concept to your friend’s life. You’d be up front about why this subject might be of interest and how it could benefit them in particular. The number one reason people share content online is because they feel it will improve the lives of others. As digital evangelists, our goal should be to create sharable content that benefits the lives of others. The Church should be a leader in creating content of this kind.

In addition, you shouldn’t spend a lot of time on technical details or bells and whistles, unless you know your friend is interested in that. Instead, you’d focus on how this topic will affect them personally.

The great part of writing targeted online content is that, as long as you’re clear about your topic, your demographic will already be interested in what you're writing about! After all, they have searched for topics mentioned in your articles or posts and decided your page is worth visiting.

Since your readers used a search engine, social media post, email message, or other website to get to your content, you don’t have to worry about convincing them that the topic itself is interesting. Your job is to convince them that you have information about their chosen topic that is better, deeper, more interesting, or more applicable than other sources. Ask yourself: what will the reader get from my content that they can’t get from someone else?

Getting to your point early—in the headline, subtitle, and opening paragraph—is key.

Think about that conversation with a friend. Have you ever been in a conversation where your counterpart struggled to get to the point? They’re over-explaining the peripheral details, giving too many examples or metaphors, or trying to come up with language that softens the blow of an edgy idea or uncomfortable topic instead of outright saying what they mean.

You’d quickly realize how much time is being wasted and you’ll wish you had asked someone else to begin with! That’s how an online reader feels when the content doesn’t get to the point. They’ll click “back” and go to the next link in the search results.

Tips for writing conversationally:
  • Use:
    • simple, easy-to-understand language.
    • words with fewer syllables. Words with more syllables reduce readability.
    • “you,” “your,” and “I.” This makes it seem like you’re speaking to your audience personally.
    • active voice instead of passive voice.
    • examples, similes, and metaphors (but don’t go overboard).
    • contractions.
  • Be sure to:
    • tell stories. These are easy to remember and more engaging.
    • keep it short and digestible. Break long sentences into several short ones. Long sentences will reduce readability. Blog posts, for example, should be no more than 800-1,200 words.
    • ask questions.
    • write to your target audience.

  • And, finally:
    • do not ramble.

Fancy, academic writing doesn’t work for digital media. Aim to write simply, honestly, and conversationally.

3) Evoke an emotional response.
Reaching your target audiences in a deep and emotionally compelling way is key to effective communication, powerful evangelism (marketing), and creating authentic connections. In the case of mission work and cause-based initiatives, strategic placement of key words can help facilitate deeper thought and increase impact on the reader, driving them to action.

The best headlines and teaser lines receive an “Emotional Marketing Value” (EMV) score of over 40. In other words, the best online writing incorporates high impact words in a way that is quickly understood by the reader and evokes an emotional response. We are after all, highly emotional beings, who often make decisions based on what directly affects us. In a world of competing priorities and overwhelming need, this can be a useful tool to help your message stand out among the digital clutter. Afterall, your message must be read in order to have impact.

The emotional richness of copy is evaluated based on three categories: ​
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Source: aminstitute.com/headline
Gorgeous2God example: Life is tough but you're not alone. Join our community of young Christian women tackling real issues from a godly perspective.
  • EMV = 42.86%
    ​

Seminar Example: Feeling defeated? Marriage is hard and you're struggling. We're here for you. Join us for a free seminar. Click here to register in advance and get a free book with 5 practical tips for improving your marriage.
  • EMV = 50% for “Feeling defeated? Marriage is hard and you're struggling. We're here for you. Join us for a free seminar.”
    ​
Visit aminstitute.com/headline to learn more and check the EMV score of your messages and headlines.

Remember to also boldly make your claim up front, then use the rest of your content to back it up. If the point you’re making is a bit jarring, that’s not necessarily a bad thing. Plus, by getting to the point early, you tell your audience why they should prioritize your content over someone else’s. People are busy; state the value up front and then deliver on that promise.

Consider the idea of inspiring people by agitating emotional states:
People don’t do things because they’re comfortable. People don’t do things because they’re bored. People do things because they’re excited, outraged, empowered, inspired, shocked...
​- Christofer Jeschke
Example: Feeling depressed? You're not alone. 10 ways a relationship with Jesus will dramatically improve your life.
  • EMV = 50%

Example: You know probably someone who has been abused. You CAN do something. Learn the signs and red flags. Know what to do.
  • EMV = 45%
    ​
We’re emotional beings, and the most effective writing tugs at these emotions without going overboard and without being manipulative or sensational. 
4) Move your reader to action.
The heart of copywriting is persuading readers to take an action.

Sometimes, when we think of marketing copy, we think about those spammy e-mail subject lines that over-promise and over-guarantee, or we cringe at clickbait headlines for videos or blog posts.

Well, if sales copy puts a bad taste in your mouth, keep in mind that you’re thinking of bad sales copy. When copywriting is done conversationally, with the reader’s feelings, interests, and beliefs/core values in mind, it can be incredibly effective. Remember, people are drawn to authenticity and honesty. Church messaging should always demonstrate the highest level of integrity.   

Define the problem
Throughout a piece of writing, a reader is moved to action by introducing a problem that the reader needs to solve. They want something, they’re confused about something, or they don’t know the next step in a process.

You outline the problem, describe the implications of this problem, and then give them the solution—your resource, your solution, your method, your information, etc.

Benefits vs. features
When describing how great your resources/belief/method/service/information is, don’t just list its features—describe the benefits it will provide to your reader, and why those benefits are in their best interest. People want to know why before they take the time to understand the how.

For example:
“Buy our hibiscus tea!”
Why?
“Our blend has more antioxidants.”
Ok...what does that mean?
“Antioxidants decrease free radicals in your bloodstream.”
Ok...what does that mean?
“Antioxidants keep the cells in your body from breaking down!”
Ok...but what does that mean for me?
“Well, this tea has been shown to help lower high blood pressure, according to the American Heart Association’s 2008 study.”
That sounds pretty important. How does it taste?
“Great! Especially with honey!”
Well, all right then—why didn’t you say so?

When we’re personally invested in the subject of our writing, we can get lost in the details. Remember that the readers aren’t there yet. They need to see a connection between what they’re searching for and what you have to offer.

For example:
“You’ve been diagnosed with high blood pressure, and it can be tough to give up some of the foods and beverages you’ve enjoyed for years—like coffee, black tea, and soda.”
You speak the truth. It’s like you’ve been there, man!
“But what if there was a soothing hot drink that could be just as tasty, AND help lower your blood pressure at the same time?”
Is there? That would be so helpful right now! Tell me more!
Superperfect Tea Company offers premium hibiscus tea. And, according to a 2008 study by the American Heart Association, it lowers blood pressure in pre-hypertensive and mildly hypertensive adults.
I could use that! How does it taste?
This ruby-red herbal tea has a slight tart flavor reminiscent of cranberries. Add a little honey, and it delivers a light, tangy “bite” that can pick you up in the afternoon or calm you down in the evening.
Mmm. Can I try some?

Notice how the problem was outlined in the introduction, with the primary benefits immediately following. Meet the readers where they are, then tell how your amazing product is just what they need...and why.

Now, if we frame this in the context of ministry, your product is your message, which may be hope, wholeness, health, lifestyle, truth that answers their deepest longing, answers to their physical/spiritual needs, sound advice, and more.
 
Calls-to-action (CTA)
Once you’ve “sold” the product by connecting with your readers’ needs, it’s time to tell them to buy it! In ministry, this may mean subscribing to your newsletter, registering for a seminar or health clinic, coming to an event, or joining a small group dedicated to a particular topic.

Don’t leave them hanging. They want to take action, and the more clear and straightforward the call, the more likely they are to follow through.

You may have already imagined a call-to-action following the last line of the hibiscus tea conversation:

“Yes! Get 20% off your first box of tea when you order now!”
or
“Yes—get a free sample sent to you now!”


Copywriting isn’t complete without a call-to-action. It doesn’t have to be overly clever or cute; it just needs to make sense. Here are the most common calls to action that appear in online marketing:
  • Order now!
  • Download here.
  • Watch this video.
  • Join today!
  • Donate to [insert organization name] & get a free travel mug!
  • Listen now!
  • Register now and get a free [insert item]!
  • Start your free trial today!
  • Secure your spot!
  • Get the full version!
  • Access exclusive information!
  • Sponsor a child today!
  • Book your appointment now!
  • Find out if you qualify!

5) Tell stories. 
To share stories is human and approachable.

There is an old Jewish parable of “Truth & Story” where naked Truth traveled from village to village trying to find acceptance and love. In each village, Truth was mocked, ridiculed and ultimately chased away. Naked Truth was hated by all she encountered. From afar, Truth saw Story, dressed in beautiful robes, enter the village that had just rejected her. The people loved Story and praised her beauty, quickly embracing her. Story later found Truth crying far outside the village and asked what was wrong. Truth revealed her desire to be accepted like Story and shared the pain of her experiences. Taking pity upon Truth, Story shared some of her beautiful robes with her so that she was no longer naked. From then on, Truth and Story always traveled together, and everywhere they went, the people rejoiced and welcomed them. 

Storytelling is a powerful means of communication online because: ​
Stories never tell us what to think, they give us something to think about. Stories don’t tell us what to feel, they cause us to feel. 

Effective writing is both a science and an art. Yes, wordsmithing is a creative process, but copywriting is a science backed by research. A great way to add creativity to the elements of formulaic copywriting is through storytelling. People can’t help but be interested in stories. As humans, we want to know how things turn out!

For generations, storytelling has been the way people learn their history and connect. The Bible itself can be viewed as a collection of stories that draw people to God, teach us difficult truths, and connect us through a shared set of beliefs. To “win” souls, we, as a Church, must connect with a person’s experiences through stories. Not only is storytelling a powerful means of communication, but a vital tool for sharing a message of hope. Jesus told parables because truths revealed through stories are an effective way to reach people with thought-provoking topics that are easy to remember. We, like Jesus, should become expert storytellers.

Storytelling connects people and gets them engaged and interested in each other. The reason why people love watching movies and reading books is because we love to be immersed in stories. Social media is people connecting with people to create a collective human story. Our job is to frame that story within the context of our faith. We can provide answers and connection online users are looking for, if we’re strategic and intentional with what we write and the content we create.

Stories can be in the form of case studies, testimonials, video retellings, or simple anecdotes that describe how a person—just like the reader—struggled with a specific problem. Maybe they tried several things until finally discovering what really worked.

Where can you find real stories? As a ministry, you might already have them. Think of the people you’ve served. Think of the events you’ve held. Think of the testimonies your constituents have shared with you. How does their journey reflect a common need or experience within your target audience?

Going deeper, what analogies or metaphors can you draw from what you do? Can it be related to common daily life concerns? How does your ministry offer practical solutions?

Check out this article on finding marketing stories in everyday life.

Write down a story that you would share with your audience that could come across as relatable and relevant to their core values or needs.

6) Know the difference between content writing and copywriting.
While these terms are sometimes used interchangeably, they are different. Copywriting refers to the science, the persuasive writing formulas, the headlines, and the calls-to-action. Content writing could be considered the filler content that fleshes out the formulas for content marketing purposes: the stories, the details, the background information, the educational steps, or other valuable pieces of information you’re offering your reader.

In many ways these two elements of writing overlap and work together, and both occupy vital roles in the digital evangelism process.

There are increasingly specific definitions of these two terms across the internet, but the bottom line is that these writing styles and formulas work together to provide value to the reader, persuading them to stick around and, eventually, take action.

7) Know how to use evergreen vs. time-sensitive content. 
There are two primary categories to consider when crafting your overall website content: time-sensitive content and evergreen content.

While, indeed, simple concepts, when it comes to SEO, content marketing, and user experience, there are strategies to consider in the implementation of these two content types.

Announcements, breaking news, special offers or promotions, seasonal content, and events are time sensitive by nature. It’s good to have some time-sensitive information on your website and social media—if you consistently keep it up to date. It demonstrates to site visitors that your organization is active and aware.

It is more frustrating to go to a website/profile with out-of-date information than to go to a website/profile with no time-sensitive information at all. If an event from a couple months ago is still headlining, how can the visitor trust that the rest of your information is current?

Evergreen content, however, refers to elements on your page without an expiration date. It’s static content that doesn’t change (much) over time. It doesn’t need to. It’s written to stay relevant and useful to your audience regardless of when they read it.

For general website and social media copy, this evergreen content includes:
  • About
  • Services
  • FAQ
  • Archived posts or cornerstone articles
  • Resources
  • Testimonials

Special care should be taken when creating this copy so it will stay relevant for as long as possible with minimal upkeep.

Effective messaging, whether you are publishing content regularly on a blog, posting on social media, or sending emails, requires new, helpful content to stay fresh and up to date. However, that doesn’t mean that each piece of content must be time-sensitive. You can cultivate them to be evergreen as well as timely.

To keep new content evergreen, the key is to stick with topics rather than dates. 

While some of your social media or email content may contain time-sensitive information, they can link back to an evergreen blog post that covers a related topic thoroughly and that you periodically update as information changes.

To help your posts, pages, and articles stay evergreen in SERPs (search engine results pages), try removing the publication date from your post (unless it’s necessary). For the many seekers that check the date on webpages before clicking on them in search results, removing the date altogether can help present your content as timeless.

If you’re a church posting each week’s sermons as videos or podcasts, the first priority to keep these elements evergreen is to title each one topically rather than with the date of the service (i.e., “Teaching Your Kids to Pray” vs. “Sermon 4-25-17 on Prayer”). Note that you can still show the date in the subtitle or descriptions for members that search by date, but the title should be presented like a headline.

The topics covered in evergreen content must be “enduring topics,” discussing common experiences of the human condition (job interview best practices, dealing with grief and loss), timeless skills (how to pray, how to change a tire) or opinion/discussion pieces (which translation of the Bible is best?, is it better to exercise in the morning or evening?).

Additional ideas for effective evergreen content with examples:
  • Case studies (“How Pathfinders Made Me More Confident”)
  • Day-in-the-life posts or videos (“Shadowing a Pathfinder Director at Oshkosh”)
  • Interviews (“Joe Smith, Pathfinder Leader for 40 Years, Tells Us His Best Stories”)
  • Adapted livestreams (“Pathfinder Leadership Training—What Not to Do Skit”)
  • Demonstration videos (“Advanced Knot Tying”)
  • Topical blog post (“7 Ways to Deal With Rambunctious Kids”)
  • Topical blog series (“Getting the Most Out of Oshkosh, Part 1 of 3”)

8) Find ways of repurposing content to diversify your presence across multiple platforms and channels.
​

We’ve covered the different types of content that can be created to reach a variety of content consumers, as well as what makes content “evergreen,” or relevant past its publication date.

These principles can come in handy in the beginning stages of your SEO and content evangelism strategy and when it comes to repurposing content. Instead of creating a different piece of content for each platform you publish to, you can repurpose one core content piece to work across a variety of channels.

Here's an example of how you can make one blog post explode into ten different pieces of shareable content:

You, a nationally-renowned sandwich artist, wrote a winning post for your sandwich-making fans.
  • Publish blog post on your website: “5 Creative Ways to Slice Sandwiches for Dazzling Hors D'oeuvres Trays.”
  • Create teasers for your blog post for your followers on:
    • Facebook
    • Twitter
    • Instagram
    • Pinterest
    • etc.
  • Create an infographic, illustrating the step-by-step process of each fancy slicing technique.
  • Put together a slide deck for further details on each step of sandwich-slicing artistry.
  • Announce this fantastic post to your email list.
    • You could even create an exclusive autoresponder series (emails sent automatically to a mailing list based on specific rules/or subscriber behavior at defined intervals) that focuses even more in-depth on each of the five sandwich slicing methods.
  • Host a webinar or a Facebook live video about the five slicing strategies for aspiring sandwich artists, with Q&A afterward.
  • Turn that webinar into an evergreen video that will live on your YouTube or Vimeo channel.
  • Host a podcast, where you gather with a fellow sandwich aficionado or two and discuss these five slicing techniques.
  • Type up transcripts of the podcast discussion for those who prefer to read.
  • Turn your feedback into more shareable content. Are you getting lots of comments on your blog post, your social media channels, or your videos? Did anyone submit ideas or questions? Publish a follow-up post or video that showcases your followers’ pictures of their own slicing results, blooper videos, or new discoveries. Or create a quick video to share tips about part of the third slicing method that your virtual protégés are having a tough time with.
 
Repurposing content can allow a specific topic to be discussed online longer by spreading out the publication of each repurposed item.

Furthermore, the same topic repurposed into ten different forms (example above) can create a bigger splash as it makes its online debut. This strategy creates more options for Google to index, increasing your chances of showing up prominently in search results, and it also allows your content to show up in the search engine results for various social media platforms as well.

9) Consider SEO-specific elements of online writing
(Titles, Tags, and Descriptions).

While seemingly small, these more technical areas of online writing can make a big difference in how Google views your site and in convincing people to click on your webpages and content in search results.
​
Title Tags
Sometimes called the “SEO Title,” this is the title that appears in search engines and what is displayed at the top of a browser tab when a reader opens your page. ​
Picture
Be clear and straightforward about what your page content covers. If your page is about Bible studies, make sure those two words are in the first three words of the title. According to the SEO experts at Backlinko.com, Google “puts more weight” on words found at the beginning of title tags.
​
For example, say you want to rank for the keyword/phrase “couples Bible study” and you thought of two SEO Title choices:

  1. Weekly Couples Bible Study - ThisTown Church
  2. Looking for a Bible study that caters to new couples?
 
Google would rank the first one over the second one because it would deem it more relevant and topic-centric. The second one is not a bad headline (save it for your H1!) but Google favors SEO Titles that are more direct.

Editing your page title in HTML code looks like this:
<head>
    <title>THIS IS YOUR PAGE TITLE</title>
</head>
 
Otherwise, most content management platforms have a designated space to add or change a webpage’s title.

NOTE: If you already have significant traffic coming to your page with your current page title, even if it’s not optimized for the intended keyword, you might want to check your analytics before changing it. If visitors that come in through that page are staying on your site and clicking, downloading, buying, etc., you may want to consider keeping it the same, because you don’t want to lose that current traffic. If you notice that people are coming in through this page but then leaving the site, a title change could be highly beneficial.
 
Meta Tags or Meta Descriptions
This is the approximately 200-character teaser-like blurb that appears directly below the SEO title in search results. Often, this is what convinces the reader that your content is valuable.

Your meta description can be as long as you want, but Google will cut it off anywhere between 250-300 characters, depending on the amount of pixels those characters occupy.

While the recommendation used to be 160 characters, Google raised the number of permitted characters as of December 2017. It was changed again in the spring of 2018, then later adjusted to the current recommendation of 200 characters. In light of this apparent state of flux, aim to keep meta tags as short as possible while including the necessary information.
Picture
Using keywords in the meta description can give a small boost in search engine optimization, but the primary purpose of meta descriptions is to get the googler to click on your site. This is where you expand on your page title, pitching why your website has what they are looking for.

For example, if you’re selling vegan, gluten-free granola bars, you might want your meta description to say something like:

VEGLUFRE—A fast, tasty, healthy breakfast option! Packed with protein, fiber, vitamins, and minerals, our vegan, gluten-free granola bars make a great meal or snack. 5 flavors! Order in bulk & save!

Make sure to connect the benefits of your product, service, or idea/cause with the needs and interests of those you hope will click on your link. List a key selling point or two, then describe what they’ll find on the page and why it matters to them.

Most content management platforms will have an area for you to enter the meta description for each page, or you can install a WordPress plugin like Yoast that allows you to edit the entire meta description.
To enter a meta description straight into the HTML, the <meta> element will always go inside the <head> element. It will look similar to:

<head>
<meta name=”description” content=”THIS IS YOUR META DESCRIPTION”/>
</head>
 
NOTE: Every page should have its own unique meta description. Google notices if multiple pages have the same meta description, and many SEO auditing software programs will note redundant meta descriptions as an SEO error.
 
H1 Tags/Headers/Headings
This element of your page doesn’t typically show up in search engine results, but it is the first thing googlers will see after clicking on the page. To make sure they stay there, devote attention to creating effective headlines. Make sure to specify what they’ll find there and why they will want to continue reading.

Include some keywords in your headers, pinpoint a benefit your content offers, and give brief hints at what the content covers.

For example:
“Can’t decide which Bible translation to use? Learn the history of the differences between Bible translations”
or
“7 Ways to Simplify Complex Recipes for Easy, Healthy Dinners”

In the example below, “Coping with Depression” is the H1 tag, demonstrating how a keyword should used in the first three words. The subtitle, “Tips for Overcoming Depression…” has specific subtitle formatting, and the subhead “How do you deal with depression” lower on the page is formatted with the H2 tag. 
Picture
You designate your text as H1 by adding the <h1> tag to the HTML code, or by selecting “Headline” or “H1” or a similar option from your content management platform in the “Style” section.

This will typically make the text larger and bolded, or possibly a different font, depending on the theme or template you're using.
 
Each page should have only one H1.
​

For subtitles or subheadings, which are excellent for breaking up long text blocks and making the whole post more skimmable, content managers can use H2 or H3 tags, which will typically appear smaller than H1-designated text. H2 and H3 tags do not have an SEO impact, but can enhance readability.

If you can’t get into your content management platform at the moment and want to check how a certain paragraph is designated, right click on the page and select “View Page Source” to view the HTML code. You can also highlight the area, right click, and select “Inspect Element” on Macs.
Picture
ALT (image) Tags
This code-level text makes images searchable by Google. Also known as an “alt attribute” or “alt description,” this HTML tag is applied to an image on your webpage. It doesn’t show up on the page, but googlebots pick it up and use it to determine the topic depth of your page.
​
While Google can determine several aspects about images, Google won’t always “see” the message it’s intended to illustrate or support. To understand the content of the image, Google relies on ALT tags to determine what the picture is and how well it relates to the topic of the page, which impacts your ranking.
 
Additionally, ALT tags provide the image information for:
  • Visually-impaired googlers using screen readers
  • Those who can’t see images in their email or browser (if images or HTML is disabled)

When writing your ALT tags, construct a two-to-three-word description of the image and include a relevant keyword. For example, if your page is about sermon tips and you have a picture of a megaphone to illustrate a point, you might use the description, “megaphone; projecting voice for sermons.”

Don’t make it too long, and make sure not to “keyword stuff” the ALT tag, an old “black-hat” SEO practice that Google will not favor and possibly penalize. For example, for the same image described above on the “sermon tips” page, keyword stuffing might look like: “megaphone sermon tips project voice sermon audience sermon strategies public speaking presentation methods.”

Add your ALT text into your content management system, or into the HTML by editing the source code:
<img src=”bluemegaphone.jpg” alt=”ALT TEXT HERE”/>

For example, in the picture on the previous page about coping with depression, this is how the ALT text appeared in the source code:
Picture
(Learn more at: https://moz.com/learn/seo/alt-text)
​
Using these seemingly-minor titles and tags can not only improve your SEO but also your user experience, enticing seekers to click on your site as they comb through search results for relevant information.

In summary:
  • Your title tag answers the “what” questions of seekers. What is this page? What is it about?
  • The meta description answers “why” they should click on it.
  • The H1 tag answers a combination of “what,” “why,” and “how” by introducing the topic and foreshadowing what the content will offer seekers or how it will help them.
  • ALT text helps Google know that images relate to the subject matter, indicating a more complete page. It also helps visually-impaired people learn what your page is about and what the images are, as they can be read by screen readers. 
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University of California, San Francisco

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